★☆☆☆☆

Billy

2 years ago

Where to begin?-they cut our power with ZERO notification and told me to take up the miscommunication with the post office, that's what they said, they really said that...-My partner and i checked through all emails and had nothing but junk newsletters from NRL&P that had no relevance to us.-in addition to the power shutoff they tried to make us repay a deposit of nearly 300$ which ended up being uncessary.-one operator held my power hostage over a service fee which after talking to another operator ended up being unnecessary.-two of the three people i talked to during this whole debacle have serious issues with human communication and i cannot believe they are in charge of important matters such as a power companies customer account management and customer service.New River Light & Power, get organized and at the very least have your utterly discombobulated staff trained and communicating with one another. You're reaching new sketchy heights i previously thought unimaginable.Oh, i forgot to mention, after reaching the final operator i was informed that NRL&P no longer calls, even when cutting power, because we don't want to come off as scammy... but sending a tonne of junk emails and none of relevance is totally personable. Just a mess.

★★★★★

maria Ikonomidis

5 years ago

Tj is awesome. He did a great job to our house with electric outlets. Heater and water heater . He was vary efficient, great response and communicative with our needs and wants . Even told us what is beat to lower our electric bill . I definitely reccomend him ! Thank you !!!

★☆☆☆☆

Beth Harris

2 years ago

Anytime I call this company thereu2019s always an extremely rude woman who answers the phone as if itu2019s a huge pain to answer my very simple questions. Iu2019ve also had my power shut off multiple times without warning or anything. This company definitely needs to do better on all fronts for the sake of this growing community.

★★★★★

scott

a year ago

The pay-as-you-go plan is super convenient if you're broke and I love that I can track my daily usage on the web portal. My previous utility didn't have that.

★★★★★

Susanna Powers

2 years ago

Always an easy in-and-out experience, the representatives are friendly and know their way around NRL&P.