★★★★★

Donna Karwoski

2 months ago

Rogelio was pleasant, efficient and kind. He made my visit easy and he smiled! Not everyone is very smiley these days. Thank you Rogelio!

★☆☆☆☆

Karen TenEyck

8 years ago

DO NOT BUY INSURANCE FROM UPSAfter my mother died my father put their Naples, Florida apartment on the market. I wanted something to remember her by and asked him to ship me a ceramic poodle that had been sitting on the coffee table for over thirty years. He went to this UPS Store and had them both pack and ship it to my home in Southern California. He opted for the $100 insurance which is included with the shipment price.When I found it on my doorstep, it was obviously broken because I could hear pieces rattling around and the box was crushed. I sent the store pictures of the crushed box and the broken dog. When my mother bought the piece originally she had to have it repaired but it has remained intact during the entire time we had it. The UPS Store #2569 would not honor the claim because the piece had been previously repaired. They could tell that because they took pictures of it intact before they wrapped it. They DID NOT tell my father that the insurance wouldn't be honored. All the photos can be seen on the store's Yelp photo stream.They have stalled the claim saying they asked for additional information which we did not receive. As you can well imagine, this is causing me a great deal of pain. Every time I have to contact them about it, I have to think about them destroying acherished family memento.I would not recommend using UPS but especially this store. Horrible experience. Their safe arrival guarantee is false advertising.

★★★★★

Jessica

a year ago

Always a pleasure to stop by! Regardless of how busy the store gets, the staff are professional and friendly. Today, I went in for an Amazon return. Rogelio had a customer on the phone, another waiting, myself, and packages to take care of. Though he seemed to be all alone, he was not frustrated nor impatient with anyone. To the customer on the phone, he calmly provided a clear explanation. To the customer ahead of me, he thanked him for his patience. Once he got to me, he processed my return while also greeting a new customer. Overall excellent service! However this store goes about hiring and training its staff, they are doing a great job!

★★★★★

Betsy Allen

2 months ago

The staff is so responsive and polite..! The level of service at the 2614 Taimiami Trail N location is top notch!

★☆☆☆☆

Richard Burke

2 months ago

The employees were greatI paid 2x for a golf bag shipping box that I paid for in Boston$30 vs $14A rip offWill not go back