★☆☆☆☆

Shayne Mccaffrey

2 weeks ago

ANOTHER miserable NP!! That must be a prerequisite to get hired there! Went in for eye infection, asked for prescription eye drops, as my eye was red, swollen, and painful would have thought I was asking for morphine! Was in the middle of explaining why I wanted the eye drops when she rudely interrupted me and told me to follow her finger. I stopped talking to do this and she says to me, u201c you canu2019t follow my finger and talk at the same time?u201d By this time I was DONE with her! She Insisted oral antibiotics would work better. Told her I had great experience with eye drops as had same issue several months ago and my eye cleared up within a day. Didnu2019t want to hear any of it. She KNEW best, I KNEW nothing when in reality, at 60+yo, I KNOW my body!

★☆☆☆☆

G Sharma

a month ago

I had an extremely disappointing and disheartening experience at this urgent care facility. From the very beginning, the nurse practitioner Rose was dismissive and unhelpful. Instead of providing care or showing any empathy, I felt like I was being scolded for seeking medical attention. Her attitude made me feel as though I was being treated like a freeloader trying to scam the system, which is both insulting and unprofessional. For record, my insurance card and credit card were on file.I visited the clinic due to a combination of symptoms, including a headache, stomach cramps, and diarrhea. Despite explaining my concerns, I was told that because my symptoms were only one day old, they couldnu2019t diagnose anything. She simply stated it might be viral (which would heal on its own) or bacterial (in which case I should see my PCP). This response left me questioning why I even bothered going to urgent care in the first place if this was the level of care providedu2014and why I was being charged for such a dismissive consultation.What made matters worse was her lack of thoroughness during the examination. She didnu2019t use her stethoscope, check my lungs, eyes, or properly examine my stomach. The examination consisted of her briefly touching my stomach area over my sweater for about 4 seconds before declaring that I was fine. It felt rushed and careless, leaving me with no confidence in her assessment.Adding to the disappointment, there wasnu2019t even a simple acknowledgment like feel better soon or any words of encouragement. This lack of basic kindness made the experience feel even colder and more impersonal.During our interaction, she mentioned that urgent care is typically for conditions like pink eye, minor cuts, colds, and coughs. This raises serious questions about why they accepted my case in the first place. Stomach cramps and diarrhea are generally within the scope of urgent care services, yet I was treated as if my symptoms were outside their expertise. If they knew they couldnu2019t help, they should have informed me upfront instead of wasting my time and money.The situation escalated further when my friend and I expressed our disappointment to each other as we were leaving. The nurse practitioner overheard us saying whatever and aggressively confronted us. When my friend shared that we felt dismissed during the appointment, she responded by pointing to a no tolerance policy sign and threatened to call the police on us. I was shockedu2014what kind of healthcare professional threatens patients in such a manner?This experience has left me deeply dissatisfied and unwilling to ever return to this facility. I would not recommend this urgent care to anyone seeking compassionate or competent medical attention. Patients deserve to be treated with respect, care, and empathyu2014not hostility and indifference.

★☆☆☆☆

Julio Godinez

2 weeks ago

I had a very unpleasant experience at this clinic. From the moment I arrived, the nurseu2019s behavior was completely unacceptable. KHNAIZIR, ROSE-MARIE acted in an abusive and disrespectful manner, insisting that I needed to take medication before seeing a doctor. She even said that touching the area where I was in pain wouldnu2019t u201cmagically make it go away,u201d which was both uncalled for and unprofessional.I clearly explained that the reason I came to the clinic was to get proper medical guidance on what medication to take u2014 because Iu2019m not a doctor and should not be self-medicating. Despite this, her response was arrogant, dismissive, and lacking in basic professionalism.I strongly advise against receiving care from this individual. Her lack of empathy, professionalism, and basic patient respect makes her unfit for a role in any healthcare environment. If you value respectful, competent medical attention, this is not the nurse to trust.

★☆☆☆☆

CARLA LOPEZ

a month ago

Just left urgent care. I think Renee was the person who saw me- not really sure since she didnu2019t introduce herself when she walked in, I assume sheu2019s the NP. She was very dismissive and I felt rushed. She was also really, heavy handed- she kept checking my ear and kept pulling the instrument from the wall to grab a cover so the chord, naturally kept getting tangled in my hair or hitting my face. She then felt around my face and neck- very rough, after I mentioned my head was hurting. She has no bedside manner. Idk if itu2019s because it was late in the day and I was one of her pts but, left really disappointed. Thereu2019s another NP whou2019s lovely, but this provider must be new.

★☆☆☆☆

Regina Gomes

5 months ago

Felt dismissed when sharing concerns about my child and her symptoms. Was told no rsv testing was available, and even if it was that they wouldn't test her for it. The NP said regardless of the result, only supportive care would be needed, which of course I can understand. I also wanted an x ray to rule out pneumonia, as my child suffers from RAD, and her cough, fever and other symptoms had worsened. I was told she did not want to expose her to the x ray machine as she is young, that it would be too early for pneumonia, but that it would be my choice ultimately, (my child is above the age of 6 for reference). Was told to wait 3 more days of fever and cough to return. Every exchange felt extremely condescending. As a parent I would never want to expose or demand any testing on my child that would be harmful or uncalled for. The point is not if you can do anything about it, its about knowing the root of the problem, being on the look out for worsening symptoms related to the virus and taking appropriate care. Keeping in mind exposure to siblings, grandparents and peers as well. I would like to say that I had a great experience with the medical assistants. They were kind, caring and empathetic. I would recommend visiting the sister location in Easton, they have always been lovely there and this includes all the staff.UPDATE: MY DAUGHTER HAS PNEUMONIA. Thanks for nothing...