★☆☆☆☆

Antony Francis

2 months ago

I had a highly disappointing experience with Dr. David W. Malka and the Malka Institute of Neuroscience & Disease. I initially consulted Dr. Malka in June 2022 after visiting the ER for symptoms of an unknown autoimmune disorder. He seemed convincing at first, promising to help diagnose my condition. He ordered 50 blood tests, but for over 2.5 years, I've struggled to get some covered by insurance. Despite reassurances from Dr. Malka that insurance would eventually pay, he refused to provide the required documentation and reasoning to them, leaving me with unresolved issues.Dr. Malka keeps handwritten notes, which can be difficult for others to review or interpret. Despite repeated requests, I was unable to get legible notes sent to my insurance, and recently, they dismissed me as a patientu2014likely due to my persistence in resolving these billing issues. During my last visit, a staff member reversed their previous advice, suddenly holding me accountable for the costs, citing a signature I gave at the lab as proof of responsibility.The clinic shifted from initially supportive to accusatory and unsupportive, making this experience incredibly frustrating and stressful. Unfortunately, I cannot recommend Dr. Malka or the institute based on the consistent lack of follow-through and support in my time as a patient.

★★★★☆

angela unavailable

a month ago

The doctor here is great, he listens and cares. Its one women in the front office who doesn't get it right. You take a referral and its not enough claiming she needs authorization also. The insurance company and my pcp did everything they knew but she kept saying its wrong. Once I took the paperwork in to show her and she did not even look at it and said no. I went to someone else over her and then she accepted it. This time(few months later) I call for an appt. about a blocked carotid artery and she says no that he does not see patients for that. Well it was Dr Malka who found this issue and wanted to check it again in 6 months. She would not give me an appt. Her name I believe starts with a J. Horrible person with bad attitude! She was at the trinity office but sometimes in Hudson. I don't know how to see Malka without going through office. I have been going to him for years. He took care of carpal tunnel, then after my stroke and now this artery but this woman in the office won't give me an appt. because she doesn't know what she is doing. Bring back De to Trinity..........update after they replied..why would I want to email office, she works office

★☆☆☆☆

Lisa Krautheim

2 months ago

If I could leave a zero I would. I walked into Dr. Malka's office as a new patient for possible bilateral carpal tunnel. Dr. Malka walked into my room and announced I didn't have carpal tunnel but he would do an emg test to diagnose. He didn't do the nerve conduction part of the emg test. Returned to office for results and was told I had minimal issues. I took said report from Dr. Malka to hand specialist. They laughed at the report from Malka office and asked me to undergo another emg/ nerve conduction test. On March 5, 2025, I underwent carpal tunnel surgery with ulnar nerve decompression, cubidal nerve decompression, trigger thumb and ulnar nerve decompression on my right arm. Will undergo the same surgery on my left arm.I can't in good conscience recommend Dr. Malka or his office. Extremely disappointed

★☆☆☆☆

Louis Hollander

5 months ago

I was seen by the doctor on 12/4/24. The front desk girl said she was going to schedule an appointment for me for a MRI and she would call me with the date. I called the office on Friday 12/6 and was told that the girl was out of the office the rest of that week, and I should call the office back on Monday. I called the office on Monday and that girl apologized took the information and said someone will call me. It is now Friday and called the office to see whatu2019s going on, and was told no one is in that Office (Trinity) by a male that answered the main phone number. This is unacceptable, I hope I do not find out I am terminal when I finally get the MRI!

★☆☆☆☆

Anthony Mayer

8 months ago

Sadly, I won't be able to review the doctors or the facility because I didn't make it past the front desk. I attempted to call to setup an appointment and had the displeasure of speaking with Joyce whom answered the call. Joyce seem to have no patience whatsoever when I took a moment to find my insurance information I could hear her huffing and puffing impatiently. I asked if she wanted me to call back when I had all the info she wanted and she agreed. When I called back we were in the middle of getting me set up - I was speaking - when she broke away and started talking loudly over me to people in the background. Hello?, I said... This garnered another heavy sigh from Joyce who then said, You know what, sir?, in a tone that, taken out of context, anybody would read as PLEASE STOP BOTHERING US, is there a number I can call you back to set up your appointment? We have patients and there's only two of us here. This to me is a flimsy excuse. I work in hotels and I once single-handedly registered and checked in over 70 rooms in one shift, by myself, and I did it with a smile. A smile that people could hear as I simultaneously took phone calls. I didn't hear a smile over the line coming from Joyce at Malka Institute. I heard an eye roll....I heard fingers tapping the desk.... I heard heavy sighs of annoyance. I did get a call 2 days later from a different person wanting to set up my appointment but it was too late. You never get a second chance to make a first impression and Joyce sure did make a bad one. I would guess Ms Joyce has maybe been at this job for a long time and it's gotten a bit stale for her. I would never wish for anyone to lose their job, no matter how rude they are or how grossly they mishandle patients or customers. Maybe some training and coaching in customer service and phone etiquette and how it effects revenue would do Joyce some good. I would love to be able to review the actual practice here but I definitely will never be a patient after the way my first call was handled.