★★☆☆☆

stephanie sumida

2 years ago

The doctor did properly treat me, however bed side manners could have been more inviting.They insist that you pay a u201c$120 deductible/depositu201d upfront and the rest of your money would be u201cautomaticallyu201d reimbursed after insurance clears it. My insurance company paid the claim within 17 days of my visit (my copay is $40). 43 days after my initial visit no reimbursement. I had to physically go back to the Urgent Care office to request the $80 difference. At that point they had double dipped my payment plus my insurance.Seek care elsewhere unless you want to chase your money.

★☆☆☆☆

Josh V

2 years ago

tl;dr: this office scams patients. You are required to pay full price for care up front (even with insurance), but the office does not notify patients or process a reimbursement even if a patient's insurance pays for the care.I have visited Arlington Xpress Care Urgent Care 3 times. Each time I visited, the doctor spoke to me for less than 3 minutes. My third visit was a return visit for the same diagnosis because the doctor did not properly treat my infection and it returned. However, the wait is usually not too long. This alone would warrant a 2 or 3-star review, but the reimbursement policy is what gives this place a 1-star review.Each time I have visited, I have been charged full price for my visit ($150), despite having good insurance that has a $20 co-pay for urgent care. Furthermore, after each visit, I have had to go to the office to get my payment refunded, despite the office stating that they will mail a refund check once insurance pays (see below). This most recent visit, I gave the office 60 days to mail the reimbursement check (per the policy), but no check came. When I told the receptionist that I hadn't received a check, she told me: We don't mail checks to people. So, basically, this place is charging people full price and keeping people's money (even if their insurance pays) unless they go to ask for it back. THIS IS AN UNETHICAL BUSINESS PRACTICE!!!

★★☆☆☆

Andrea Langis

6 years ago

Great and easy location, however the rooms lack care, the sharps container was full and had needles sticking out of the top, nor did the doctor wash his hands upon coming into the room. The front desk lacks professionalism and how front desks in a health care setting should run. Being on a person phone call on your cellphone while multiple patients are checking in, and misplacing an individuals insurance card while on the personal call is not quality standard, however nor is wearing a knit hat as a nurse professional either. Now I get standards of heath care are decreasing but at least pretend to care.

★★★☆☆

Kyle D

6 years ago

These guys are really the only ones serving like two thousand people nearby, so itu2019s a long wait and they have some very strict terms. Make sure about your insurance coverage and deductibles ! Itu2019s a typical Urgent care facility and you can expect professional service. Photos as of Mar 2019.

★★★★★

Mark Allen

2 years ago

Always have really great interactions here. The staff is polite and on time. They get us in and out as quickly as possible all while still addressing all the issues or concerns. They have an in house lab. and Xray so I donu2019t have to run to another place for it. Just love this place. If I have any problems with my health, this is my first stop.