★★★★★

Shikha Grover

a month ago

I recently visited Patient First and was thoroughly impressed with the care and service I received. The staff were friendly, attentive, and efficient. The provider was knowledgeable and took the time to address all my concerns. I appreciate the convenience and quality of care they provide. Highly recommend!

★☆☆☆☆

Tony Chai

4 months ago

If you're reading this trying to figure out the wait time, you're in luck. Because on a Tuesday morning, we had to wait over 2 hours to see the doctor. Waited in the exam room for over an hour. If waiting time is important to you, well, this place is no good. Should not have to wait over 2 hours to get checked for an ear infection. I understand that things fluctuate but you should know approximately how long the wait is going to be and advise the patients at check in time. If you don't have that kind of visibility, you're doing it wrong. Based on the reviews here, you have a problem with the wait time and you still have not addressed it.

★☆☆☆☆

Annette

4 months ago

Iu2019ve visited this clinic several times, both with and without insurance, due to its convenient location. However, after my experience today, even with mostly positive and neutral encounters at this location, Iu2019m not sure I can return again. I didnu2019t bring up my issues on the spot there as I knew it would be a very me vs them situation and itu2019s a clinic where the focus should be about taking care of people.nnOn this visit, the staff claimed they couldnu2019t process my insurance information, even though theyu2019ve done so in the past. While the attendant filing my information explained I needed specific details, I began looking it up on my phone as he left and said he needed to get a nurse to evaluate me. A nurse then abruptly approached me, asked about my symptoms, and told me to leave and go to another clinic or urgent care. I later learned the attendant brought her in as a u201cneutral partyu201d but it felt more like the attendant didnu2019t want to handle the situation with me and sent her to deliver the message to have me kicked out u2018neutrallyu2019. Her tone overall was sharp and dismissive, making me feel like a trespasser rather than a patient seeking care. I donu2019t expect Hotel concierge service at a clinic but I was left feeling disoriented by the way things were being handled.nnWhen I asked why I was being told to leave and what I needed to do to be admitted as I was trying to find the information they may need (everyone knows insurance info can be complicated in the US), she repeated the same statement without any clarity, insisting I wasnu2019t welcome at this clinic or others in the chain. She walked away, leaving me feeling fragile and humiliated. I spoke with the attendant again, explaining my confusion and frustration to why the unnecessary hostility. While he came across as patient and kind about the interactions it seemed like he was nonplussed by it like it was just typical for an interaction and treatment of people. I really hope they don't speak to the elderly like this. He then said I could return if I found the needed information, but by then, I was too overwhelmed and left quietly with no goodbyes communicated between me and the staff as I realized Iu2019ll likely never go to this place that I once believe to be safe.nnBecause even if the clinic couldnu2019t assist me, I shouldnu2019t have been treated like a nuisance or scolded as if Iu2019d done something wrong. The approach felt abrupt and needlessly passive aggressive. I understand healthcare is demanding, and perhaps the nurse was having a bad day and felt too preoccupied by something else, weu2019re all human, but staff should have a better understanding of how to communicate when they canu2019t take in a patient without making them feel unwelcome to Patient First clinics.nnBy the way, when I headed back home I found that my insurance is in network with Patient First clinics. And this happened on 1/30 at around 10:40am.

★★★★★

Ben Miller

2 months ago

I keep coming back to this Patient First location because the staff are incredibly friendly, they provide medically sound feedback, and they make it easy to quickly get the medicine I need. For example, I took my infant daughter here a few months ago when she had an eye infection. The staff went above and beyond with little things like holding her while I had to step away to the restroom. When I brought my three-year old son they gave him crayons and paper for coloring. I can walk in without an appointment and walk out with the medicine I need. Life is hard enough, especially when someone is sick. Patient First helps keep medical care easy and friendly.

★★★★★

Cherie Ford

a month ago

My needs were taken care of, quickly. I was surprised how quickly they were able to get me in to see the PA, and give me the care I needed. Everyone was very friendly on top. It was a really positive experience.