★★★★★

Elizabeth Fowler (Lizzie)

4 months ago

We have had varied experiences at Watauga but our most recent was wonderful. Dr Willis, Josh, another nurse, reception, radiology, everyone was wonderful and cared for my son warmly while explaining every piece of the process. At one point going back to a room someone told us not to use a certain room because it was for a cancer patient and my son said that was u2018more importantu2019. The nurse who brought us back said u2018no, thatu2019s important, and so are you.u2019nnThat attitude epitomized this visit. Dr Willisu2019 gentle bedside manner, Joshu2019s patient kindness explaining the material he was wrapping his arm with and how to care for it, radiology joking with him and wishing him well. Every single person there prioritized my son having a positive, gentle, experience and I am so grateful. We need more medical experiences like this.

★★★★★

Morgan Smith

a month ago

I came in with pain in my stomach. Turns out it was my appendix. I checked into the ER and they had me back in a room in less then 5 mins. They put me on pain meds and check me over. Megan was my ER nurse. She is the best! I had top notch care from the time I got there to the time I check out. They removed it yesterday at 5pm. They made everything easy and quick. I have no complaints.

★★★★☆

Jonathan Pittman

2 months ago

My experience with the ER and hospital staff is overwhelmingly positive. I was very lucky the ER was basically empty because I know sometimes the wait can be hours.nnMy primary physical for this visit was unable to treat me the same day I was checked into the hospital. He came up for a short 10 minute conversation after his last surgery where we briefly discussed treatment. I received treatment first thing the next morning and never saw him again. A few hours later they were ready to discharge me but we're delayed by 3+ hours because he provided no discharge instructions and the nurse was unable to reach him. He finally called, and we had a 5 minute discussion of the procedure and next steps. I was discharged after that but still with no real aftercare instructions. I also found in my notes later a supposed in depth discussion about treatment options that never happened. I was quite lucid during our conversation. Additional note of high concern for me was a mention of my refusal for treatment. I think it was a copy/paste or it was actually for a different patient because I never refused anything. The cause of my concern is if insurance saw I supposedly refused treatment that could create a lack of coverage condition.nnAnyway it all worked out other than those communication problems.nnMy main problem with this facility is they are out of network for Tricare. That feels like a slight against veterans to me, and also results in me owing over $1k instead of just a few hundred dollars. I never knew an Emergency Room anywhere would be out of my network. I am shocked at this.nnBecause of that, I now have to drive over an hour to an in-network facility for follow on treatment.nnBottom line, great overall experience but very disappointed that they aren't willing to be in-network for veterans.nnEdit in response: I don't want you to be sorry, I want you to tell UNC to stop being jerks and fix this problem.

★★★★★

Marta Toran

5 months ago

The staff is amazing and everything is really clean and modern. Appointments work very efficiently, specially mammograms (youu2019re in and out in less than 10 minutes) and bloodwork (open every day, only takes a few minutes, results back really fast). Sure, you might be at the ER for a few hours waiting for the different tests, etc, but that happens in every hospital and at least this one is really clean and not packed like all others. The attention feels much more personal.

★☆☆☆☆

Laura Tyner

2 months ago

I have literally spent 1 hour on hold and still remaining on the line. All I asked is if I could get a doctoru2019s note for work just that a family member was seen/admitted there yesterday. This could cost me my job. But itu2019s not about me. My husband has many health issues that require immediate attention, which is not what this u201chospitalu201d can provide. I thought since UNC took over that finally they would get some decent staff. But, unfortunately, that has not been the case. If they didnu2019t have to care about a patient you would certainly believe that they DO NOT. To get my husband care or even find out any updates whatsoever I have had to constantly go the nurses station where they all seem to be gathered just doing nothing and acting like you are a burden when you show up to ask any question. The doctoru2019s are no better than the nurses. If you want someone to care for your loved one/s, please travel elsewhere if you can. The care my husband and many others have received lately have been unprecedented and heartbreaking. Oh, I just waited over an hour to speak with someone in the ER, a live person just finally answered, then disconnected my call before I could even speak. My advice? Go anywhere else.