★★★★★
Rene A
a month ago
Making an appointment was so easy. Once I got there, check-in was quick and easy. The place was clean and comfortable. Every one was kind & welcoming, from the medical assistants to the PA. The care staff is competent & efficient, and their customer service is great. I was seen fast, my concerns were heard, and I was prescribed the appropriate treatment for my symptoms. I was feeling completely better in less than 2 days. I usually go to cityMD and Iu2019ve been to a few others in the past, but this is the best urgent care I've been to so far & I plan on coming back if ever I'm sick again. I will definitely recommend others to visit this location.
★★★★★
Linda Michos
2 months ago
Was sick on a Sunday night and was able to walk in at 9 p.m. and be seen. Courteous, friendly, and professional staff. The doctor showed genuine concern and was very knowledgeable but made things simple to understand. The entire experience was great. I would recommend going here.
★☆☆☆☆
Carolyn Hartmann
2 months ago
If I could give zero stars, I would. I went in with the following symptoms: white spots on my tongue, head and nasal congestion, a sore throat, ear pain and itchiness, and difficulty swallowing.The PA, named Charise, I saw was shockingly condescending. She administered a strep test, which came back negative, and hastily diagnosed me with GERD. Without any meaningful discussion, she rushed to suggest an endoscopy and a referral to a gastroenterologist. I expressed my frustration, as it was clear to me that I had an infectionu2014after all, my throat was red, my ears were in pain, and I had visible white spots on my tongue.When she asked about my ear pain, I tried to explain that the discomfort was so deep that I instinctively attempted to relieve it by moving my tongue against the back of my throat. Her verbatim response? You know your ear is not located in your throat, right? I calmly reiterated that I understood basic anatomy but was experiencing a deep, radiating pain. Her next remarku2014What did you expect out of this appointment?u2014made it clear she had no interest in actually addressing my concerns. When I asked if any other condition could explain my symptoms, she dismissed the idea outright.At that point, I was beyond frustrated, humiliated, and still feeling incredibly sick. I left in tears, right in front of my husband and the nurse.We immediately went to Stony Brook Emergency Hospital, where thorough testing confirmed I had an infection, and I was appropriately treated with antibiotics. When I mentioned the PAu2019s comment about the ear and throat, the doctor at Stony Brook actually laughed before apologizing on her behalf. He then suggested I educate her on the Eustachian tubes, cranial nerve IX, referred pain, and the shared anatomy and nerve pathways between the throat and ears.Perhaps the PA should take a refresher course in basic medical knowledgeu2014and patient empathy.
