★☆☆☆☆

Anonymous Vendor

4 months ago

If I could give zero stars, I would. This UPS Store completely lost my package and then had the audacity to act like I never even dropped it off.nnOn January 18th at 5:00 PM, I delivered two separate packages for my customersu2014each with different tracking numbers, different labels, and different addresses. The employee scanned both, gave me a receipt, and I trusted them to do their job.nnFast forward to January 22nd, when I went back to the store because one of the packages never moved in tracking. The manager looked at my receipt and immediately tried to blame me, saying I must have printed the same label twiceu2014which was absolutely not true. I printed two different labels for two different customers. Their employee scanned both packages under the same tracking number, completely erasing one from the system.nnSo what did they do? Nothing. No apology, no effort to help, no accountabilityu2014just shrugging it off like it wasnu2019t their problem. They even tried to gaslight me, claiming I never even gave them the package, despite the fact that their own receipt proves they received two separate boxes albeit with their mistake of two identical tracking numbers.nnAt the end of the day, my package was gone, my customer was left waiting, and UPS refused to do anything to fix their mistake. I was treated like I didnu2019t matter, blown off like my problem was inconvenient to them.nnIf you care about your shipments, your business, or basic customer service, do yourself a favor and avoid this place at all costs. Iu2019m never coming back, and Iu2019d warn anyone else to stay away too.nnAnd donu2019t bother responding with a fake apology about like how I see in other bad reviews about how you u201cstrive for excellent service.u201d When I was standing in front of you, you didnu2019t care at all. It was like you and your staff were offended I even came.

★☆☆☆☆

Alex Marfo

5 months ago

On December 22, I paid a lot of money to UPS to send a package to an address in Chicago. At the time of purchase, UPS did not disclose that a signature would be required for delivery. I was under the impression that the package would be left in the recipientu2019s mailbox or at their doorstep if no one was available.nnDue to the undisclosed requirement for a signature, the package could not be delivered, and it is now being returned to me. This failure to disclose key terms of the service constitutes a significant failure on UPSu2019s part to deliver the service as agreed.nnI have contacted UPS multiple times to request a refund, but they have refused to issue one, despite their responsibility for the delivery issue.nnI kindly request that you initiate a chargeback for this transaction due to the merchantu2019s failure to provide the agreed-upon service. I have attached the following documentation for your review

★☆☆☆☆

Alejandra Ramos

5 months ago

had a very disappointing experience with Reed Kodama regarding a $170 package I shipped that was never delivered. When I contacted him for assistance, he was unhelpful and failed to provide any resolution. On top of that, when I asked to escalate the issue to a supervisor, he claimed he didnu2019t have one, which felt dismissive and unprofessional.nnWe paid a significant amount for a service that wasnu2019t fulfilled, and the lack of accountability and support made the situation even worse. I hope better training is provided to ensure customers receive the assistance they need in the future.

★☆☆☆☆

Kayla Sisson-Melancon

3 months ago

If I could give zero stars, I absolutely would. Completely disorganized unprofessional doesnu2019t know how to manage a line or Appointments. Come here if you want your notarized document to be stamped in the wrong space as well.

★★★★★

Whitney Smith

3 months ago

If you are looking for notary services, make an appointment online. Romar helped us out. He was friendly and professional, and made our UPS experience here great!