★★★★★

Chris S

11 months ago

My daughter hurt her foot while swimming in a river about an hour away. We drove up here for an X-ray. The staff was very friendly and comforting to my daughter who was in a good amount of pain. The doc was a retired army doc and really enjoyed our time with him. The X-ray machine was wheeled into our exam room which was super convenient. The facility and room wasnu2019t anything special, but it was clean and there was an open room for us right away. Start to finish we were there about 3.5 hours. For an ER visit, this was a pretty smooth experience and would recommend coming here!

★★★★★

Aubrey Garcia

2 weeks ago

When my child broke his arm last month playing football we had to come into the ER department. The triage process was fast, the nurses were warm, and the Xray techs were effecient and gentle. Dr Kellenbeck was amazing, she explained we needed to reset the break and how this procedure looked. He needed to be sedated, and they walked us through each step. After his arm was set he was pretty sick from sedation and the staff was quick to get nausea meds on board. I think we got there at noon and left around 4pm with a soft cast and a referral to the ortho team. Thank you Dr Kellenbeck, nurses, and techs! They made that day a little less scary and a lot less painful for my kiddo.

★★★★★

Paige Gazaway

3 weeks ago

Bonner General: Great Staff, Questionable Life Choices (Mine, Not Theirs)nnFirst off, the staff at Bonner General are angels. Seriously. Super sweet, helpful, and didnu2019t judge me once (to my face). I had to wait over 5 hours for surgery, but no complaintsu2026 the person ahead of me probably had something dramatically life-threatening like a Lego surgically removed from their intestine. Or who knows no judgement on intestine insertion here.nnDuring the wait, they mentioned they got new catheters. Bold move. It took 3 tries to get my IV in, and by the end I looked like Iu2019d just gotten back from a weekend bender. My arms? Straight up u201cbeforeu201d photo from a drug PSA.nnAfter surgery, I woke up immediately, still half-sedated and decided it was the perfect time to meet up with a friend for wine and pizza at The Forge. Because apparently that pizza is so good, it overrides anesthesia and basic decision-making skills. For a glorious 30 minutes, I was living my best life. Then the meds wore off and my body gently reminded me, u201cHey genius, you just had SURGERY.u201dnnSo I went home, humbled, full of carbs, and a little sore, but well cared for. Bonner General: highly recommend. Just maybe donu2019t schedule dinner plans immediately after waking up in a hospital gown.

★☆☆☆☆

Paul Englert

2 months ago

Deserve negative stars!! Three times Iu2019ve had labs for a macular issue, cancer procedure and post cancer ussue. Three times the labs never reached the requesting provider. The eye labs were sent 2+ months after original request! Only after I raised hell in person. The cancer labs were never sent and almost caused cancellation of the procedure day of. The post cancer issue labs were done on a Monday, the provider was calling for them on Friday. I called Bonner General Lab on Friday and was told they were done and would be sent right over. Never happened. VA is paying for these labs that never happened and Iu2019ve filed a complaint with the VA. The people VA contacted lied and said theyu2019d been sent. I will die before I go in that bush league joke excuse for a hospital!!!!!!

★★☆☆☆

Simone P.

4 months ago

There is a reason this establishment has such a horrid reputation in our community. Please seek emergency treatment elsewhere if possible.nnI know someone whose cancer was misdiagnosed after multiple screenings. After seeking a second opinion, his doctor was horrified by their incompetence. He died shortly thereafter because it was not caught soon enough. I know someone who was sent home untreated with a life-threatening injury. I know someone who was permanently disabled during a routine procedure because of their negligence.nnEvery hospital has its horror stories, but this is a long-standing, well-known pattern. They are understaffed by unqualified, incompetent, and rude employees who are horribly mismanaged. They have plenty of great staff and many people have had good experiences here, but overall, they do not deserve your trust.nnIf you choose to stay with Bonner General Health, please remain cautious, advocate for yourself, and seek a second opinion the second you suspect something is off. Your life is on the line when you choose BGH. I recommend making the switch to Kaniksu and driving to Kootenai Health for emergency situations if possible.