★☆☆☆☆

gina lynore

a week ago

Every time I need to ship a package, I make a mental note to avoid The Mail Shop etc. Unfortunately, my experiences here have been consistently negative. On one occasion, a package I shipped via DHL was lost, and dealing with Bruno during that situation was far from pleasant. Another time dropping off a package, he told me Iu2019d be charged if I wanted a receipt which I found unreasonable.nnThere have been several instances where I've needed to use this location, and I always end up regretting it. Today was no different. Bruno was preoccupied with something and told us, u201cIu2019m going to be awhile, ladies,u201d while a customer ahead of me continued to wait. After standing in line for 10 minutes with no progress, I decided to leave.nnAt this point, Iu2019m willing to drive much farther to drop off my DHL packages elsewhere. This location is not user-friendly, and based on other reviews, it seems Iu2019m not alone in feeling this way. If customer service is such a burden, perhaps itu2019s time for a change in profession. Rudeness has no place in any business.

★☆☆☆☆

Robert

2 months ago

Had a package get bounced around a few times between the states of departure and arrival without ever getting delivered to me. It happens, oh well. Got a call from this company saying that if the package was so important to me u201cI should have picked a better service to deliver itu201d. I absolutely agree, if a package is important to you - do not do business with this company

★☆☆☆☆

Sara Dhillon

a year ago

One of the nastiest, meanest awful men to have to deal with. We pay over $300 a year for a mailbox and speaking to this nasty mean old man Bruno is always a horrible experience. I usually say nothing and just pick up our mail and leave. This time he charged $20 because a $4 package was left there for extra days while I was in the hospital for a miscarriage. My husband asked him to please waive this one time and he refused. After I went in to resolve this issue myself despite losing so much blood, he threw a $20 bill at my face towards the counter. I broke down in tears and just left. I am canceling our mailbox and going to another place. I donu2019t need this. What an awful awful excuse of a human.

★☆☆☆☆

S R

a year ago

Extremely rue and insensitive. Bruno who is the owner has no respect for customers and very short tempered. He was rude and disrespectful to my pregnant wife because of a simple question. There are plenty of mailbox options out there. I would recommend shopping around for better customer service.

★★★★★

Mick O'Neal

a year ago

Bruno and his family are like everyone's family. Cheerfully serving the area for many years Bruno and his posse are always a true delight and professional. I use the Mail Shop Etc. for everything!