★☆☆☆☆

Eva Watson

a week ago

The nurses in the labor and delivery unit are absolutely rude and unpleasant!! Highly suggest going else where if you wanna feel like you are being taken care of or even seen and heard! The nasty remarks that were made by multiple nurses was insane while in LABOR and arguing back and forth on who should have to do a cervix exam!!! My mind has never been blown away so badly when it comes to staff in a hospital, especially in labor and delivery I feel like it should be made a special moment and they did everything to make it not a special moment. Only nice thing about their labor and delivery is that the rooms are large but the energy and vibe is not worth itu2026.. Would give 0 stars if I could !! Iu2019ve never seen someone make you feel more like an inconvenience beforeu2026.

★★★★★

Miriam Sailor

3 weeks ago

10/10 love the labor nurses!! My first child the delivery was amazing the nurses treated me as family. Any time I needed anything they got it! Helped me with anything I needed help with. Mrs.Chen Chin was the BEST labor an delivery doctor!

★★☆☆☆

Derek Horne

a month ago

Nurses are nice but overall they donu2019t care about you as a patient. Just trying to get you in and out. Came in for a knee injury. I knew I tore it. Dr said no way I tore it and sent me on my way. MRI confirmed today torn ACL. Health care in northern New York in general is ridiculously terrible.

★★★☆☆

Jamie Cartin

4 months ago

I had a so-so experience. I first started as a radiology patient that then was sent to the ER for a potential obstruction. The radiology reception/check in woman was wonderful! Very empathetic and friendly. The ultrasound tech guy was also very kind and friendly. Radiology was great over all! The ER reception/check in woman was also fantastic. She was very kind and explained things well. Another positive was definitely Dr. Wu! He came in and was very empathetic to my pain while trying to understand what was going on. He never made me feel like a burden and was great about doing his part. The guy who did my CT scan was also cool.nnUnfortunately, I canu2019t name any of the nurses or anything. No one introduced themselves to me. I think my main nurse was the guy with the beard, because he tried to take my blood at one point (I had already done a blood test that same day) and informed me I needed a pregnancy urine sample prior to getting a CT. I think he forgot about me, because I waited 40 minutes after giving my urine sample before anyone even came back to check on me. The woman who did check my vitals said, u201cYouu2019re unhooked!u201d And I informed her I got unhooked 40 mins prior when I went to pee and no one had come back since then. She was cool enough and had a good sense of humor, which deescalated the situation a bit. I also heard her asking the male nurse if he had forgotten about me. When he came in a few minutes later, he claimed the lab was backed up? Which is concerning since it was a simple pregnancy dip while in the ER. I know none of the nurses names. At one point a third nurse came in and handed me medicine. I asked what it was for, because she hadnu2019t told me. Her name tag was flipped so I couldnu2019t see her name.nnItu2019s true that you can hear everything going on while there. I donu2019t mind people having fun at work; in fact I encourage it! Iu2019d rather have people enjoying themselves than miserable, but it was a bit surreal hearing nurses talk illy of people and talk about drinking and partying with certain patients they recognized. I felt like a burden, especially when Iu2019d left the room for tests or to urinate and no one looked up from their computers or acknowledged me in any way. Not only this, but there seemed to be no streamlined communication. No one seemed to know if I had been to my CT yet, so I had the doctor come in confused about why I hadnu2019t even been there yet. Then I had some random nurse tell me Iu2019d be getting an IV and be sent to my CT scan soon, when I had already been there and the doctor had already come back in to read my results and do further checks. I never got that IV, which probably would have helped with my dehydration and headache haha.nnOverall, it was a mid experience. The worst ER Iu2019ve been to, but Iu2019ve only been to a few so thatu2019s not saying much. Maybe invest in a streamlined communication method and some empathy training?

★★★★★

Heidi Marshall

3 months ago

Brought my mother-in-law to the ER this evening. 1000 thanks to all the staff that treated her kindly, with compassion and with.dignity. I thank you so much PA Wade, X-ray tech Beth, admin Emily & Michelle, Nurse Mitch, Phlebotomist Caitlyn, and ER tech Kelly all get 5 stars from me!