★☆☆☆☆

Elizabeth Wintters

a month ago

CEP America California is attempting to charge me for an emergency room visit that took place 11 months ago. This is the first bill I have received, and it is labeled as a final notice. The practice of balance billing is not only unethical but also illegal in California for services covered by insurance. My insurance company has already paid their portion, and under California law, I am not responsible for any additional charges beyond my deductible and co-pay for in-network emergency services.nnDespite this, CEP America continues to pursue payment and has not provided me with the bill to review in order to resolve this issue. They seem to want to wear me down into simply paying the bill, as it is nearly impossible to get a hold of anyone. They do not return emails or messages.

★☆☆☆☆

Chuck Brown

4 months ago

Received a bill for service provided in Baltimore and I never received any service or visited Baltimore. Called Vituity 800# and got message that they are attending company wide meeting or in training and to call back during normal business hours. Called the back another day during normal business hours and got the same message. Doesn't appear to be legitimate bill or billing company.

★☆☆☆☆

Anthony MacKenzie

4 weeks ago

I've been on hold with their 800-498-7157 phone number for an hour. They've rejected my requests for billing for arbitrary reasons. They still haven't billed my health insurance. Does anyone have a direct email or phone number these people answer to get this bill sorted out?

★☆☆☆☆

Claire Earl

4 months ago

***UPDATE ***** Since Google reviews seem to be the ONLY way any one at this department will respond. I'm being billed AGAIN !!!! Automated Phonecalls, and letters for the same damn bill, EVEN after I spoke to a representative, and explained to her how to Tricare works!!!! Gave her the number for Tricare and explained that as a Tricare Prime member WE HAVE ZERO DEDUCTIBLES, WHICH MEANS NO PATIENT PORTION TO PAY. AFTER THE ADJUSTMENTS YOU ARE CONTRACTED TO WRITE OFF ANY REMAINING AMOUNT, NOT BILL THE TRICARE MEMBER. PLEASE FOR THE LOVE OF EVERYTHING, DO YOUR JOB!!!!!! STOP BILLING ME, AND THREATENING TO SEND ME TO COLLECTIONS!!!!! YOU GUYS ARE RIDICULOUS.nn5 months I have been trying without success to get a hold of a live person in this billing department. On hold for hours, then disconnected. You leave a call back number, no one calls you. The only options they give you are for an automated payment, no way to ask questions or even dispute a charge. I have no idea what this bill is for, what doctor charged it, or what services were recieved. We are an active duty miltary family, we have zero deductibles and no co pays. I spoke with Tricare who can't do much unless this crazy scam of a company calls them. Now they are threatening to send to collections in 30 days! Is anyone listening??? This has to stop. I'm reporting to BBB as well as patients advocacy.

★☆☆☆☆

Jill Sippel

8 months ago

This is a horrible biller. Doctors, PLEASE read these reviews!!nThey donu2019t bill our insurance, they donu2019t answer the phone, they close earlier than what their hours state. Why would you want your patients to deal with a company like this? Why? Itu2019s hard enough, going through illness and injury, the pain that goes with it, but then having to deal with such an incompetent, horrible billing service, oh my gosh, they are most definitely the real reason behind the Clichu00e9, u201cadding insult to injuryu201du2026.