★★★★★

Amanda Self

3 months ago

Edmond Urgent Care provides exceptional care. The staff is friendly and caring as well as helping you quickly. There are short waiting times so youu2019re in and out in no time. Around on the other side of the building is a great pharmacy as well, Ralphu2019s, so all of your needs are taken care of quickly and professionally. Edmond Urgent Care is the only place my family goes to for our medical needs!

★★★★★

Anthony Brown

a month ago

This is fantastic family owned clinic. They are always friendly and helpful. I saw Tommy and he was so kind and the front desk was great too. They also did not have a long wait time.

★☆☆☆☆

Sofia De Francisco

4 months ago

Horrible Experience with the Receptionist not once but twice.I visited Edmond Urgent Care twice, and unfortunately, both experiences were negatively impacted by Samantha, the receptionist. During my first visit for intense back pain, I explained that I didnu2019t have my insurance card yet because I had just been accepted for independent insurance. Samantha, who has glasses and brown hair, treated me like I was completely clueless,looked and talked to me like I was stupid. Her demeanor was condescending, and she acted annoyed the entire time, making me feel like I was a hassle.On my second visit, after a work injury, I informed her at the end of my visit that Iu2019d be using workersu2019 compensation for payment. Instead of helping me navigate the situation, she gave me attitude and said, u201cWhy would you not tell me that before?u201d in a tone that was unnecessarily rude. I was new to workersu2019 compensation and didnu2019t know the protocol. Her response made me feel belittled rather than informed.When she asked for a specific card I didnu2019t have, I gave her a contact card for the person managing my workersu2019 comp, hoping she could assist me. Instead, she laughed and dismissed my effort, making me feel even more embarrassed. Her tone, facial expressions, and lack of professionalism were unacceptable. She never smiled, made rude gestures, and seemed entirely unwilling to provide clear or empathetic assistance. She also ignored me when I asked for the amount owed, but when her phone rang she said hold on to me making it very clear to me she heard me the first time, she was obviously just annoyed with me when all I did was not being aware of their workers comp situation.While the medical care itself may be fine, I will not be returning to Edmond Urgent Care because of Samanthau2019s consistent lack of respect and customer service. Receptionists set the tone for the patient experience, and this level of unprofessionalism is unacceptable and I have witnessed her talking ugly to others that were around me at the first visit.

★☆☆☆☆

Sue Harris

2 months ago

Front Office Staff is NOT Friendly or Helpful. The atmosphere feels like you have doone something horribly wrong as soon as you enter bldg. The Doctor who treated me was much more personable. And paying your Bill is Ridiculously Frustrating, as their website for pymt is non-functional. Your only option for payment is to call & deal with the unprofessional & unfriendly front office staff AGAIN. I WONT be back - EVER

★★★★★

Princess Bell

3 weeks ago

These gentlemen were so kind, my broken finger, they took such good care of me from front desk check/in, X-rays and PA !! I highly recommend this Edmond Urgent Care at 1101 N. W. 278th St. STE B also No wait time. This UC is special.-Princess