★☆☆☆☆

Angelica Alcala

2 years ago

WHERE ARE THE NEGATIVE STARS WHEN YOU REALLY NEED THEM???I called on 7/22/22 to speak with the person who oversees Maritza the office manager to the Abbott St location. I was referred over to Katy Chief Operating Officer. I expressed my issues (see review for Abbott St location), she assured me this will all get corrected by Monday, 7/25/22. After a few days, on Wednesday, 7/27/22 I decided to send her another message checking the status. She apologized stating she assumed the clinic connected with me. Said she spoke with Maritza, and I will not be charged for the forms. I then responded questioning if my disability form will be corrected to the return back to work date my doctor put me out for since Maritza decided to use a much earlier date not what my doctor has listed . No response. So on Thursday, 7/28/22 I asked again emphasizing I've been out of income since April, 2022 and have been trying to get this form completed since June, 2022. It's now, Wednesday, 8/3/22 and still no response from her.I had to call back and ask for the person who oversees her as the Chief Operating Officer. Really??? ud83dude12 I really need to seek an attorney. This is ridiculous! Never have I ever ran into any type of issues like this... how is this even happening?

★☆☆☆☆

Lauren Bolobov

4 years ago

Called to ask about bringing my daughter in who was having stomach pain and diarrhea. The girl on the phone said that because she had diarrhea she couldnu2019t be seen in person since itu2019s a symptom of covid, which I understand, but she only has diarrhea and no other symptoms and the diarrhea had been ongoing for a couple days, still no other symptomsso I was thinking stomach bug or food poisoning. After I asked if she was serious about not being able to see a toddler for only stomach pain and no other covid symptoms, she hung up on me. I called back, spoke to someone else who unfortunately just transferred me back to the same person I was talking to before. She was even more rude talking to her the second time and wouldnu2019t admit to hanging up on me, but ok. She suggested we do a virtual appointment and since I was really desperate to be seen I agreed. Idk how a virtual appointment was going to be useful, but like I said I was desperate. Then she said u201coh we actually donu2019t have any virtual appointments left todayu201d. *facepalm* I said thanks but this is urgent and I would need to call someone else, hung up. Called Mogo 30 seconds later and they IMMEDIATELY and compassionately invited us to come in and get my daughter seen in person. If you want cold, unfeeling, bratty staff to talk to about your childu2019s urgently needed appointment, go here. Mogo took care of us and were super understanding about the whole thing. They were happy to see us in person and way more professional and kind.