★☆☆☆☆

Jenny Koenig

8 months ago

Yesterday, 10/8/24, I received three DONOTREPLY emails referring to a 10:15 AM, 10/8/24 appointment (CCM?) that I did NOT make. SMH RHC FM STRASBURG CCM (?) was named as the provider. Are the three emails a VH mistake? How does one report this mistake when one can't reply to the emails? Catch 22.

★☆☆☆☆

Ann Baumgardner

2 years ago

I was a patient through Valley Health for many years. When my Primary Care Physician left and they closed her clinic, I was unable to find any PCP in the network who could take me on as a patient. I finally got an appointment 7 months later in Winchester which is an hour away. I just got a call cancelling that appointment because the physician is now not accepting new patients. It gets much worse. I have multiple medical issues and diagnostics done by specialists including a series of MRIs that are concerning. The results of those tests were faxed but never acknowledged by anyone in Valley Health. I have messaged and called repeatedly over the last few months and each time I am told that I cannot be helped. My old PCP who left the practice does not receive any test results either. When I tried to refill prescriptions, and had the requests sent to Valley Health, I had no response. I called a Valley Health clinic and was told that they would not refill those prescriptions. The old PCP who left Valley Health has received nothing. The refusal of Valley Health to provide continued care or a timely referral constitutes a violation of the Hippocratic Oath. I will be filing a formal complaint with the AMA in the next few days.

★☆☆☆☆

Amber Martin

4 years ago

I would give zero stars if I could. We have had MULTIPLE issues with their billing. The most recent one is that I have an outstanding bill that I would like to pay on, but unless I pay it off in 4 months or get one of their loans (which I couldn't afford the payment on either) they will send me to collections. I've attempted to make payments that I can afford, but they still insist they will send me to collections. This shows that Valley Health doesn't care about their patients, just the money.I have other doctors that will accept any amount of payment as long as I'm trying. Those bills will be paid off well before I give anything to Valley Health.I have since switched out of Valley Health, and have had zero issues else where.

★☆☆☆☆

PE retired

a year ago

It took a year for my wife to get an appointment with a VH provider referred to her by her VH PCP. The subsequent appointments were unsatisfactory (no diagnosis). Another VH provider cancelled my wife's appointment without notifying her. Her VH PCP rescheduled an appointment scheduled six months earlier. My VH PCP never answered a message that I sent to him using MyChart. A one star rating is far too generous for VH.

★☆☆☆☆

Jason Powell

3 years ago

This review is specifically for the VH Sleep Center located in MOB 1 at WMC. The VH Sleep Center office staff were unprofessional and inconsiderate. I had a referral and order sent to their office and they made no attempt to reach out to me to schedule an appointment. After I called them, they said they had no order and I would need to have the order sent. I called the referring practice and they said the order was placed in the electronic system that is shared between the VH entities. After over 3 weeks of going back and forth about the order that VH Sleep Center could not find and was in the system the entire time they finally said they had it but needed to do an insurance authorization prior to making an appointment. Again, I didn't hear back from them for 2 weeks. I called to check the status and was finally able to make an appointment. At that time it had been over a month since the initial referral was made and they were booking out over 4 months. I confirmed my appointment by reading back to them the date/time that I received. Over the 4 month waiting period, I called multiple times asking if there were any cancellations that I could take to move my appointment up. Each time I called I had to leave a voicemail and wait for someone to call me back over the next few days. Once I heard back from the office staff, I was told they didn't have any cancellations. Over 4 months they did not have a single cancellation for me to move my appointment up which is inconceivable considering there was a Covid outbreak during that time. When I showed up for the appointment on the date/time I was told and confirmed verbally over the phone, they said they did not have me down for that day and my appointment was 2 weeks later.Their office staff is unprofessional, unreliable, and irresponsible. They treated my as though I was ignorant and an inconvenience to them. Little did they know I am a VH employee and I expect great customer service from any VH entity or practice affiliated with VH. If I didn't need to use this group due to insurance purposes I would have made an appointment elsewhere.