★☆☆☆☆

Jolene Cherne

2 months ago

Sickening what they are allowed to get away with. They refuse to help me with a name mixup and continue to send me bills that say not insured when my daughter was at the time of service. Their providers should not be working with the population if they don't even try to communicate about billing. Common sense would be that if a person comes in and it shows they are not insured, contact the family/guardian to find out. The way the people at this company behave is also extremely rude. Disgusting all around. This place needs to be investigated for fraud and unethical practices. I'll be working on that report today as I got a 4th bill that conveniently wasn't ran through insurance correctly. I have made so many calls and emails just to keep being lied to and turned around. The facility itself has a record of billing insurance, but there is no evidence that EPPA even submitted anything!

★☆☆☆☆

JOSHUA JULIUS WOLF

4 months ago

Avoid at all costs going to an emergency room serviced by a provider within this group.nnNot that you'll have a choice, you'll just get a random mystery bill in the mail 8 months later from a company that no one ever told you existed. No one ever told you that the provider you were seeing worked for this company. No one will tell you that the services being provided to you are billed to this company and not your in-network hospital within which the services are provided. No one at the hospital will ever mention that this company exists. You'll just be served with a bill. So I guess it works perfect for them.nnThis is the worst billing experience I have ever had in my entire life. Bill initially went to an old address that I didn't even live at during the time of my services and never would have provided (because I didn't live there at the time of my visit). Nearly 18 months later it still baffles me how they ever got that address. Bill got turned over to collections as a result of this. Had to fight it. Thankfully they pulled it back from collections. Honestly so turned off by emergency services in this city as a result of this experience that if I ever have another emergency and I am not in immediate risk of dying within the next 6-8 hours I will sit at home and tough it out. Absolute worst experience with any health care system I have ever encountered.

★☆☆☆☆

Rachel Perry

2 months ago

while this in theory is legal. this practice is absolutely sickening. the people going to emergency rooms are vulnerable and to receive a bill from both the hospital and this company with out being informed that there will be 2 separate charges is predatory. Also how does the hospital have our insurance information right away but you don't. I would be very interested in seeing how many people have paid these bills without realizing that their insurance didn't even receive the bill in the 1st place.

★☆☆☆☆

Nick Hoffman

3 months ago

Received the most cryptic text for a bill I have seen in my life, and I never received a physical actual bill. If not for all the negative reviews stating the same thing I would have ignored it, so I feel like I'm obligated to do the same. I have reached out to the Attorney General's Office already.

★☆☆☆☆

Farid Azeez

a month ago

I believe going in to the ER the bills should have been billed to insurance under the ER and hospital why is there a separate bill ? They never send it to insurance but send me a bill and stating that they have billed my insurance company and insurance denied paying the claim when in beginning they never send the claim in, such a rip off company