★☆☆☆☆

Douglas Kennedy

4 months ago

I needed to get a CDL medical certification. I received a referral from the VA community care department as i cam covered through the VA. I called to schedule an appointment. I was told I could just walk in. and making sure Thursday was a good day, I drove 45 minutes to find a closed branch. When I finally do arrive during an open day, The front door is locked. waiting about 10 minutes for them to open the door I call and was told the door is broke. I needed to walk around the building and knock on the door and someone will let me in. The doctor said since I am in the care of the VA he can only give me a 1 year cert. Then they send me a bill. It took for ever for them to answer and when I finally get through, I am told their system is down. I will have to call back. Called back and waited a very long time but someone finally answered. After explaining this should be billed through the VA I was told they will handle it. Well here I am with another bill from them, and on hold for over an hour. Not worth it. Go anywhere else.

★☆☆☆☆

Brenda McLaughlin

a year ago

My son visited nextcare in February, when they billed my insurance they billed it under their parent company name which is not accepted by my insurance. I keep getting a bill for the remainder. My insurance company has called multiple times they never answer their phone. When I called I finally got someone was told they would have to contact our insurance company I said great I wish you would theyu2019ve been trying to get a hold of you. Apparently they never did bc Iu2019ve gotten another bill from them. We will never visit nextcare urgent care again. Horrible customer service

★☆☆☆☆

Bella Town

2 years ago

The clinic staff at NextCare failed to update my address information causing my bill to be sent to collections. When I finally received notice from the collections agency about the amount due, the staff at the collection agency told me they tried to send the bill to my ex-stepfather. My stepfather walked out on my family over a decade ago and I am an adult with my own insurance so I'm not sure why they tried to bill him or how they even have his information. I have called NextCare 5 times trying to rectify the situation and pay my bill but have spent the majority of time sitting on hold with no one responding to my calls. The one time I got through to someone they promised to pull the bill from collections, bill me directly and investigate the situation. It has been weeks and I haven't received a bill. The fact that I they attempted to bill my ex-stepfather due to a failure to update my information is deeply concerning. Even if no medical information was released I do not want him knowing where I live. The lack of follow-up and response to phone calls is equally concerning. I'm not sure how they expect to get paid if they cannot bill me or pick up the phone when I try to call and pay my bill.

★☆☆☆☆

Melody Alaee

a year ago

I've had two telehealth visits in which I DO NOT have a copay for. They refused to schedule me until I paid. I did so, knowing they would have to refund me. Now I can't get anyone on the line to assist me with getting an Itemized Statement so I can provide it to my Insurance company. They bill thse visits as being seen by a PCP!! They actually DO NOT deserve any u2b50ufe0f

★☆☆☆☆

Susan T

a year ago

I made an appointment with NextCare because of back pain. Pain in upper back behind the right shoulder blade for 3 days. Tylenol was not working anymore, so I tried, Icy Hot, Voltarin, and a heating pad. The topicals and heating pad caused a rash.The provider I saw was, Audrey Shaeffer.Within the first 2 minutes of the exam, provider suggested predisone, and a Kenalog shot. I was already taking a predisine regiment at the time.She finally decided to look at my back and decided I had Shingles because of the rash from the topical meds. SHE did not hear me!!I asked for some type of muscle help. She replied, we don't give narcotics I am not a 73 year old drug addict.I am 73 years old, my son had to help me in and out of the appointment.After the Kenalog shot, I waited for her to come in and explain my follow up procedure. She did not return.Also I was charged $35.00, my copay according to my plan, is $15.00.I would appreciate a response before I post on Social Media.Too late send my $25.00 and public post