★★☆☆☆

Justin Fuzi

2 years ago

Overall fine experience, with one issue. The receptionist, and nurses were wonderful. Doctor Regina was also okay for most of it. She was through on her exam. The only thing that threw me for a small concern was at the end , I mentioned that I struggle with pills as I have a gag reflex, and I simply asked her to send it over as a liquid. (Not strange request, Iu2019ve asked before at another location and they always do it without a problem)nShe went ahead and said u201cI guess I can, are you sure you canu2019t take a pill, youu2019re making my job hard todayu201dnI just feel as if she became annoyed at the end of the process due to this request, even though we were like the only patient. She also left a mess of the room. I overheard her on the phone with the pharmacist saying u201cdue to his weight, idk how much amoxicillin to prescribeu201d which also concerns me that they didnu2019t get the right dosage.nnOtherwise the appointment was quick, I would definitely work on wording things to patients though, as you donu2019t know what others deal with in life. Personally , Iu2019ve tried out the new location and still would prefer to go to Urgent Care in E. Amherst for the best service.nnThank you!

★☆☆☆☆

Andrew Ashley

10 months ago

Received a bill after almost two years since treatment. Went to Focus Urgent Care while visiting family in WNY. Was seen promptly and received excellent treatment.nI am from out of state and when I handed them my insurance card, they looked puzzled as to how to process it. Waited for a bill to arrive at my home address. After almost two years after visit (11/25/2022), I received a bill today, 6/26/2024.nnThey didn't even try to run my insurance card. They reported it as self pay. I will be in contact to correct this error.nnUpdate - Finally received a return call from their billing department. The lady on the phone was very helpful, but she said her records showed the the bill went out in October of 2023. This was 11 months after the initial visit. She said that the company isn't responsible for what happens after a bill has been placed in the mail. The second bill went out in early June 2024 and arrived at my house two weeks later.nnI paid the bill in full to avoid it being sent to collections. I asked them to send me a receipt for my payment and it only took a week to get here through the mail.nI will not be visiting Focus Urgent Care in WNY again. I will tell my family there to not visit either. If you are out of state, stay away from Focus Urgent Care.

★★★★★

Michele S

2 years ago

After having a not so good experience at a different urgent care center, I decided to try Focus Urgent Care on Transit rd. There is ample parking and you don't need to schedule an appt. Inside it is nice and roomy with plenty of seating. It is also very clean. I was greeted right away by Gianna, the registration agent. She was friendly, efficient and gave off an immediate good vibe. After I was brought to the exam room, Colleen, the nurse,came in to take vitals and ask questions about my issues. She was professional, friendly and assured me that I was in good hands. Finally, I met with Amy, the attending doctor. What a breath of fresh air to have someone like her who actually listens to her patients concerns, does'nt make them feel that their issues are trivial and truly cares about getting you to feel better. The whole visit from start to finish was about 20 minutes and it was a great experience. I highly recommend this Urgent Care Center. They are rockstars!

★★★★★

Amelia Naples

2 years ago

Incredible place. My husband, my self and my 3 year old went here today at all separate times. We were in and out in less then 30 minutes each time. Everyone that greeted and took care of us were friendly and wonderful. I would come here every single time I'm sick. No wait times and they were very professional. 10/10

★☆☆☆☆

Maria Czajkowski

a year ago

DON'T WASTE VALUABLE TIME!!! Went there 3pm Saturday due to allergic bee sting. Web site and sign on door said they're open until 5pm but doors were locked & nobody was there. Had to go to Wellnow Urgent Care at 5965 Transit Rd, which is open till 8pm Saturdays. Lucky it was so close