★☆☆☆☆
Mel Jo
a month ago
Iu2019ve been a loyal patient of Dr. Hicks for five years. Sheu2019s professional, caring, and takes time to explain everything clearly. I followed her to Florida Medical Clinic because of the high level of care she provides.nnHowever, my recent visit to the Zephyrhills location was extremely disappointing. I had an appointment for a painful cyst and arrived early, only to be told the doctor was running late. After learning there would be a 45-minute delay, I let the staff know I would wait. I stepped outside briefly to call my boss and grab water from my car.nnWhen I returned, I was told I had u201cleftu201d my appointment and was met with hostility from the front desk. I explained I had only been gone for 15 minutes and had clearly said I was keeping the appointment. Despite this, I was repeatedly accused of walking out.nnDr. Hicks saw me around noon, but the staff never acknowledged the delay or their miscommunication. Instead, I was called out again by both a nurse and the office manager, who refused to hear my explanation and focused on blaming me instead of supporting my care.nnThis visit felt more like a confrontation than a medical appointment. I hope the clinic prioritizes better communication and respect for patients in the future.
★☆☆☆☆
Melissa Goeren
a month ago
Review is for staff at Zephyrhills. Not Dr. Hicks.nnI have a cyst in a very sensitive area that had become unbearable. I called the Wiregrass location (where I normally go) and spoke to Dr. Hicksu2019 nurse to schedule an appointment for a cortisone shot to relieve the pain and inflammation. She was able to get me in at the Zephyrhills location.nnI completed my registration and paid my co-pay online prior to visit. My appointment was scheduled for 11:00 AM, and I arrived 15 minutes early. When I checked in, the first receptionist (#1) told me that the doctor was running 15 minutes behind. I said that was fine and took a seat in the waiting area.nnAround 11:15 AM, receptionist #1 announced to the waiting room that the doctor was now running 45 minutes late. She told us we could reschedule if we werenu2019t able to wait.nAt 11:20 AM, I approached the counter and asked the second receptionist (#2) if there were any openings next week. I explained that I had driven an hour to get there and needed to return to work. While we were reviewing the schedule, receptionist #1 joined us. I asked her how long it would be before I was seen u2014 would it be around 12:00 PM, or were there still people ahead of me? She said four patients were ahead of me, and I should be seen around noon.nnI told both receptionists I would keep the appointment. Around 11:30 AM, I stepped outside to call my boss and grab a bottle of water and a snack from my car. I was gone for about 15 minutes.nnWhen I returned at 11:45 AM, the waiting area was empty. I approached receptionist #1, and she gave me a hard time. She asked where I had gone and why I had left. She also claimed she had told me Iu2019d be taken back to an exam room right away u2014 which contradicted what sheu2019d said earlier about the delay and the four patients ahead of me.nnI explained that I hadnu2019t canceled or walked out of the appointment u2014 I had simply stepped outside to call my boss and grab water. I asked to still be seen. She muttered something and went to speak with the staff. I waited a few more minutes and asked receptionist #2 for an update. She said they were reviewing my chart and would let me know shortly.nAt 12:00 PM, a nurse called me back to an exam room. Dr. Hicks saw me, and I thanked her.nnWhat struck me as unusual was that no one apologized for the delay. Normally, when a doctor is running late, the staff offers a brief apology, and patients understand u2014 we move on. But I received no apology at all.nnIn fact, after my appointment, I was asked to wait again because the office manager wanted to speak with me. Before she came in, the nurse told me I had walked away from my appointment. I told her that wasnu2019t true and that she was misinformed. She insisted she had been there when the receptionist told me Iu2019d be brought back immediately u2014 which is simply not true. She must have mistaken me for someone else, because I only spoke with the two receptionists at the front desk.nnAfter I got dressed, the office manager entered the exam room. Rather than trying to understand what had happened, she immediately accused me of walking out on my appointment and claimed I had been gone for 30 minutes. I calmly explained that I had stepped out to call my boss and get some water, and I was gone no more than 15 minutes. I reminded her that I had told the receptionists I was keeping the appointment. She didnu2019t seem interested in hearing my side and kept repeating that walking out would not be tolerated.nnAt this point, I was extremely upset u2014 not just because of the accusations and lack of empathy, but because the painful issue I had come in for was still top of mind. Rather than focusing on patient care, the office manager, receptionist #1, and the nurse seemed more interested in having the last word and asserting authority over a simple misunderstanding. This experience was disappointing and stressful u2014 especially at a time when I was in pain and seeking help. I truly hope this location improves their communication and patient care moving forward. I wonu2019t be back to this location.
★☆☆☆☆
Lauren Beaver
a month ago
I donu2019t appreciate a nurse blatantly lying on medical reports saying u201ccalled patient and informed them of resultsu201d when that never happened. Iu2019ve been waiting for five days now to hear back about simple X-ray results, just to finally call myself and have the receptionist say u201clooks like the nurse already called and went over everything with youu201d girl if that was true why would I be calling right now? I have zero missed calls and voicemails.
★☆☆☆☆
Rachel Moates
2 months ago
Absolutely will never come here again. Front desk lady couldnu2019t figure out how to check me in so I watched 3 individuals get seen before me.nnSon was tested elsewhere for strep and came back positive. My throat is now red and inflamed and I was tested and found negative despite Dr stating it could be a false positive. So after 2 hours and red inflamed throat and son with strep I walked away with no antibiotics. Ridiculous!
★★★★★
Miguel Huertas Torres
2 months ago
Lauren Moore, PA-C was very professional and thorough, the staff from check in to check out were nothing short of outstanding.nnDr. Cevallos was fast and very thorough, informative, and very knowledgeable. Care just started so I expect to be very well taken cared of.
