★★★★★

Fariza Rakhim

3 months ago

I had an amazing experience at this urgent care! I went in for shoulder pain, and the staff took such great care of me from start to finish. They were kind, professional, and efficient. They quickly took an X-ray of my shoulder and made sure I was comfortable throughout the process. The medical team explained everything clearly and treated me with such care and compassion. I truly appreciate their dedication and expertise. I highly recommend this urgent care to anyone in need of a quality medical service!

★★★★★

Heather

a month ago

Dr. Pauline Harding is the kindest, most caring, and knowledgeable doctor Iu2019ve ever seen! She is very humble about it. She takes her time explaining everything, and does so in a way thatu2019s easy to understand. She never rushes her appointments, like most doctors do. She is truly a rare gem in the medical field.nnHer assistant, Katelyn, is wonderful too!

★☆☆☆☆

Cindy De La Mora

4 months ago

I had a bad experience here. My son got injured at a trampoline park came here as he was in a lot of pain. There was no one in the waiting the room took us over 30 min to be called back and the receptionist obviously asked me for id n insurance card I didnu2019t have my his insurance card but I had mine n asked if she could get on the insurance portal to get his id number n she looked like she was annoyed bc she had to do extra work. Mind you my son is feeling pain n just wanted to make sure it wasnu2019t broken. We finally get all the Intake done n the doctor calls us and back she looks at the finger n says they will do xray and wrap it and that she would call me within 30 min for results she wrapped his wrist n hand but not the finger that was injured makes no sense and she never called me w results and I kept calling the next morning and couldnu2019t get a hold of her. Just frustrated with them n totally unprofessional bc I was concerned for my son. I would not recommend going here. If I would have known u would have just gone to the hospital. The intake staff is lazy and just scrolls thru their phone and doesnu2019t want to help patients. I wanted to add also when u get testing done here make sure itu2019s the right results you need. I had to follow up w orthopedic and they gave me another patients xray results on cd. Very frustrating because the ortho appt was in New Lenox which I couldnu2019t go back to fox valley to get new cd. They need to get it together.

★★★★★

Miss Eva

2 months ago

I was seen quickly, listened to, and taken seriously. I was invited to talk about what treatment was most likely to work for me and was given shots that helped me feel way better. And finally, the medical assistants thought ahead about how the shots might affect me and helped me out with water/sugar/crackers when I did get a little dizzy. I felt very protected. I felt better within hours and much, much better after a night of sleep. Very happy to have a reliable place to go if I need urgent help again.

★★★☆☆

Navita Choudaha

4 months ago

Even though I took appointment, I waited for over an hour for a 3 min follow up check-up, also that was on request by the doctor to follow up. I checked thrice with them if I have any copy or coinsurance and they confirmed thrice that no cost is involved. And I got the bill sent to me in a couple of days.nThe doctor was in a hurry, as if late for catching a train. But the medicines given by the doc worked and Iu2019m feeling better. But would be good to know what exactly is going on with me, with patience and calm.