★★☆☆☆

Wendy Raschke

3 months ago

I am very disappointed in HealthPartners Insurance. I went for an appointment today and was told I needed to sign a paper that said I would pay is Medical Assistance didnu2019t cover the bill. I do not have Medical Assistance; I have Medicare and HealthPartners Supplemental insurance. I told the receptionist at the desk this but she didnu2019t believe me. I left without seeing a doctor. Called Member Services about it and they said Medical Assistance doesnu2019t show up on their screen and that I should talk to the clinic about that. I tried. They didnu2019t believe me. What good is Member Services if they wonu2019t get involved and solve an issue? Also I need a Primary Care doctor and there is no one at HealthPartners to help with that. Two weeks ago I had a bladder infection and called scheduling. The scheduler looked at three different clinics and no doctors at any of the three clinics had same day openings. Scheduler said I could go to Urgent Care where there was a three hour wait. I donu2019t have a car. I canu2019t ask a friend to commit to 3 or more hours to give me rides to urgent care. I pay over $300 a month for supplemental HealthPartners insurance and yet I canu2019t find a primary care doctor, schedule a same day appointment for a painful urinary tract infection and HealthPartners canu2019t even get my insurance right.

★☆☆☆☆

Kevin Kirkpatrick

a month ago

HealthPartners screwed me over when I was changing jobs and my insurance was also changing. I was told I needed to update my allergy shot serum and filled out the form a month and a half before I switched roles, but they processed it the one/two weeks I did not have insurance and not when I had originally consented to the new serum, which should have been covered by my prior employers insurance plan... they stuck me with a $2,000+ bill I had to pay completely out of pocket. Not only would they not reduce the amount unless I paid in full, but they were so rude and demeaning about it. I was moving an in between roles with companies, so I had to go on a payment plan and could not take advantage of the measly 10% discount they were willing to negotiate on... Needless to say, I no longer go to HealthPartners anymore since they clearly only want your money... shocker, I know.

★☆☆☆☆

MICHAEL MUCKER

3 months ago

The medical receptionists at the Health Partners dental clinic on Como in St. Paul are not fulfilling responsibilities. I am a patient of Dr. Burton and have been trying to schedule an appointment with her for two weeks to begin necessary dental work. Every time I call, I am given excuses as to why the receptionists cannot make the appointment. Today, I was told I am on a list requiring same-day appointments because I have missed too many appointments. However, I have only missed one appointment, which was due to snow, and I cancel it online. Despite being told this the receptionist claimed it was not done within 24 hours, which is untrue. also they keep promising to call me back, but never happens. When my renewal comes up next year, I will be switching from Health Partners to another provider. If anyone reading this does not have Health Partners dental, I recommend avoiding them.

★☆☆☆☆

Bonnie

2 months ago

Their newly-implemented third-party pre-approval process for epidural pain injections causes 5-7 days delay in people getting the pain treatment they need. I could get the doctor-prescribed injection today, but the pre-approval process takes 5 days so the soonest I can get scheduled is 7 days from today. Meanwhile, I'll have to miss another week of work & lay curled up in bed getting relief from oxy & muscle relaxers...hoping the symptoms don't get worse & I end up in ER. Andrea Walsh needs to take a look at how these third-party processes are interfering with care. I pay $2000/month in premiums and have high deductible/out-of-pocket max, so I'll be paying for it anyway.

★☆☆☆☆

Jen K

11 months ago

They just decided to stop covering my very expensive medication. I tried the generic and it doesnu2019t work so I appealed and they say the only reason anyone ever wins an appeal is if they have an allergic reaction even though itu2019s been proven this generic doesnu2019t work for a lot of people. They have lost sight of the u2018careu2019 part in healthcare. Even the u2018customer careu2019 line is unreliable. I get a different story every time I call them. Lots of frustrating misinformation. I wish I could switch insurers but I already met my deductible. Next year my family and I will go elsewhere.