★★★★★

LadyTee Norris

3 weeks ago

This is the Best Hospital to me hands down. I have been in here for about 3 days. My Nurses Patricia & Minjee had great attitudes very compassionate, and attentive and always checked on me. I would always pick this hospital. And my doctors are all here and they are wonderful. I am READY to GO

★☆☆☆☆

LauderdAlien (WindShear)

2 weeks ago

My family has been coming to this hospital for years, but itu2019s clear something has changed, and not for the better. My mother was admitted to the cardiac step-down unit, and what we encountered felt more like a cut-rate clinic than a modern hospital.nnThe bed next to hers was u201ccleanedu201d with what smelled like vinegaru2014overpowering and completely inappropriate for a medical setting. In a proper facility, youu2019d expect EPA-grade disinfectants, not something that smells like a DIY cleaner from a home remedy blog.nnShe was placed in a shared ward after we were told sheu2019d have a private room. Zero privacy, just a curtain between her and a stranger, while personal medical issues are loudly discussed across the room. Itu2019s degrading.nnStaff seemed overworked and inconsistent. She wasnu2019t allowed to have water, with no explanation. The room was noisy, uncomfortable, and clearly outdated. You get the sense this hospital is under financial strain, especially since they recently shut down their entire obstetrics ward in which I was born. Thatu2019s not a good sign.nnFor a place with a history and the benefit of major donor support, this level of care is a disappointment. It feels like corners are being cut at every level. Patients deserve better. Families deserve honesty.

★☆☆☆☆

Daniela Chiarioni

a week ago

Heartbroken by the ExperiencennThis has been one of the hardest experiences of my life, and I wouldnu2019t wish it on anyone. My father was brought here against our wishes u2014 we asked for him to be taken to Imperial Point, but that request was ignored. From the very beginning, it felt like we had no voice, no control, and no say in his care.nnThe staff seems overwhelmed or disconnected. Some of the nurses have been outright rude, which is incredibly painful when you're already dealing with the stress of having a loved one in the hospital. It feels like everything is about efficiency and money now u2014 not about compassion or care.nnConversations that should be private are held out loud in front of everyone, with no regard for basic dignity. Thereu2019s very little one-on-one attention, and everything is done through screens or cameras. It's cold. It's impersonal. And it's heartbreaking.nnI understand that students need to learn, but the constant flow of people coming in to observe felt intrusive. My father is not just a case study u2014 he's a human being. And so are the rest of us who love him.nnThe hardest part is the lack of empathy. In moments when youu2019re scared and vulnerable, all you want is someone to care u2014 someone to show a little kindness. Sadly, thatu2019s missing here.nnPlease think twice before bringing your loved ones to this place. We deserved better. Everyone does.nnThank you.

★★★★★

Eric Clay

a week ago

My husband recently had a stroke while we were out of town and had to be admitted to Holy Cross Hospital in Fort Lauderdale, Florida. He was assigned to the most amazing Unit 5 West at Holy Cross Hospital. The Manager of the 5 West Unit K.C. and her team of nurses were outstanding with all the attention and care he received. We would like to thank and acknowledge nurses, Andrea, Claudia C., and Alyssa from 5 West for all the wonderful and amazing care he received while there. u2764ufe0f

★☆☆☆☆

Chris

2 weeks ago

Iu2019m have a series of concerns regarding the conditions and protocols in the cardiac step-down unit at this hospital, where my mother is currently a patient. I have personally witnessed multiple indicators that the standard of care here falls well below what is acceptable for a medical facility of this kind.nnInadequate Cleaning PracticesnnThe bed next to my motheru2019s was cleaned using what appeared to be vinegar, judging by the overwhelming smell that lingered long after cleaning. Vinegar is not a hospital-grade disinfectant and has no place in clinical sanitation where infection control is critical. Proper hospitals use EPA-registered, low-odor disinfectants proven to reduce pathogens without triggering respiratory irritation or discomfort.nnLack of Patient Privacy and DignitynnThis is a ward environment with only flimsy curtains between beds. Conversations, medical discussions, and bodily care are fully audible and visible. We were promised a private room, yet have been placed in an outdated, noisy, communal setting with no indication of when that will change.nnQuestionable Clinical OversightnnMy mother was refused water upon arrival with no clear explanation. There was no attending nurse or physician introduction, and the level of communication from staff has been inconsistent at best. Her roommate received loud instructions on colostomy bag maintenance just a few feet away, separated only by a thin curtainu2014further suggesting a disregard for basic patient dignity.nnEnvironment Signals Chronic Underfunding or MismanagementnnThe facility feels worn down. There are old furnishings, poor lighting, and no sound mitigation. The cleaning team sprays chemicals while patients are present. The chairs are visibly uncomfortable and not suitable for visitors staying overnight. These conditions are more consistent with an under-resourced clinic than a modern hospital.nnThis is especially disheartening considering the long-standing relationships many donorsu2014including those I work withu2014have had with this hospital. I strongly suggest a review of both policies and environmental standards in your cardiac recovery units.