★☆☆☆☆

Jade Wallace

a month ago

I visited SouthStar Urgent Care in New Iberia, LA on April 3rd with concerning symptoms, including shortness of breath, wheezing, chest pain when coughing, and other signs that I felt could have indicated COVID, flu, or possibly strep. Unfortunately, I left feeling unheard, misdiagnosed, and disappointed in the level of care I received.nnThe physician associate who saw me, Jaquinta u201cJaqu201d Graves, did not ask for a full history of my symptoms or allow me the opportunity to explain how they had developed over the past few days. Instead, she appeared to rely solely on the limited notes taken by the medical assistant and quickly attributed my condition to allergies.nnWhat concerned me most is that she did not perform any auscultation during the examu2014no assessment of lung or breath sounds via stethoscope. Despite me reporting symptoms such as shortness of breath, chest pain while coughing, and audible wheezing, no attempt was made to listen to my lungs, back, or chest. I was also masked during the entire visit, which would have further warranted a proper physical assessment. Omitting auscultation in the presence of respiratory symptoms is not only alarming, but a basic step in any thorough examination.nnFollowing the visit, I replied directly to the automated follow-up text message I received, which encouraged patients to share any additional comments or concerns. I voiced mine respectfully and clearly, hoping for a response, an apology, or at the very least a chance to be re-evaluated. I received no acknowledgment, no follow-up, and no response at all.nnI had hoped to keep my concerns private, but since they were ignored, I feel compelled to share my experience publicly. I hope this review encourages SouthStar to take patient concerns seriously and ensure that thorough, compassionate, and appropriate care is provided moving forward.

★★★★★

Kevin Dewaine

a month ago

Members were rather polite and pleasant to communicate with. They listened to my issues and helped accordingly.nThe visit was quick and easy to navigate through.nAll members I had dealing with appeared to have a positive attitude and were willing to share that feeling.

★★★★★

Emily Romero

a month ago

Jac and India make a great team! They both provided excellent care. Not only did I feel in safe hands, I was given compassion. Cannot recommend South Star enough! Jac specifically provided wonderful patient education in a way that was clear and understanding. 10/10!

★★★★★

Shontell Brown

3 months ago

Thank you everyone for making me feel cared for. It's not often you can get good care anywhere today. They took their time and listen to my issues and ran test on me . I'm happy with the service and the staff was very professional thank you so much everyone ud83dude0a

★★★★★

Niki D. Hall

2 weeks ago

They were able to see me fast and the staff was AMAZING! RN Rebecca took time to sit with my daughter and ask the important questions to get our issue resolved!!