★☆☆☆☆

Bryan Deege

a year ago

I am writing this review to caution anyone who received service from Inova to NEVER prepay for a service. I am a patient who was given a diagnosis that needed immediate attention and required an MRI. I was told I had to prepay for the service and was presented with a bill for over $3,277.50 for the service. They would not do the MRI without prepayment. I was shocked at the amount but paid it due to my urgency to have the procedure done. After consulting with my doctor a few weeks later, he was also shocked. After doing some digging, I found out that Inova billed me for TWO MRI's. That was on December 29, 2023. Today is May 16th, 2024. I have made over a dozen calls to Inova. They admitted their mistake 4 months ago and have assured me on 5 separate occasions that they are refunding my money from the over billing. I have spoken to Shandra, Shawn L., Maria, and Charles and they have all given me the run around and fed me false information. They keep telling me the are escalating the issue to the Refund Manager but refuse to provide any information on who that person is or a name I can interact with. I am at the point of getting my lawyer involved. I have NEVER encountered such fraudulent and irresponsible billing practices.

★☆☆☆☆

R George

3 years ago

Agreeing with most of the negative reviews here. Doctors and nurses are great. Billing is absolutely terrible. Got a bill 2 years after care following a car accident where the other party admitted fault. Now I'm dealing with an insurance company who won't respond to me and Inova needs payment NOW, when they can only be bothered to bill me 2 YEARS after services were rendered. Medical care is not a business, but if you're going to run it like one, maybe put in some effort.

★★☆☆☆

J Hoch

3 years ago

Other reviewers are spot on - Inova has good doctors and nurses, but their administration, including scheduling, billing, and customer service are awful. The company needs to bring in a competent CEO to fix this administrative morass. I have now been on hold for over an hour and a half (during weekday midmorning hours) trying to find out how they improperly submitted claims to Medicare for post - surgery ex-rays. They do not give you any estimate for how long you will need to wait or where you are in the queue. They just keep playing a recording that a representative will be with you shortly three times every minute! This was after waiting close to an hour during weekday midday hours for the ex-rays because they do not take appointments for regular ex-rays. Go to another radiologist for your ex-rays and be prepared for headaches when you have to deal with any non-medical staff.

★★☆☆☆

MrKlemps

4 years ago

Many of the doctors and a good number of nurses are first rate. Medical care would garner three-to-four stars! The business aspect could not be worse. They failed to phone when a procedure got pushed back 4 hours. They are the kind of operation that will over-notify you of appointments and test results. And then send you a bill for five figures without mentioning, until prodded no end by the patient who is, after all, ill and seeking to AVOID stress, that the bill's many claims HAVE actually been sent out for insurance adjudication. An UNCONSCIONABLE way of doing business. Not criminal, I guess, but.....

★★☆☆☆

Cait

3 years ago

I have always received great hands on care from all INOVA locations (that's the 2 stars) but billing is HORRIBLE (0 stars!). On all my behavioral health bills it says I can pay online/via MyChart however there is no way to actually access my behavioral health charges online to do so. I called multiple times and most staff didn't know anything about this issue, but two people told me IT is working on the issue and it should be up and running by a certain date (never ended up working on said dates) and it's been MONTHS. I then try and pay over the phone by an automated system, and it won't let me pay that way either. The only way to apparently pay is to talk to a person over the phone when they are open and have them take your payment. Half the customer service/billing staff dont even know that this is an issue when asked about it. I even called the cooperate office to ask and they said they had not even heard of it. As someone who is hard of hearing and suffering from multiple mental health disorders, it is less then ideal to have to make a phone call everytime I have a copay due (and restricted to within their business hours and if they aren't extremely busy for calls) consider I am getting care very frequently it is very annoying. I am hoping they get the billing/payment issues sorted out soon in their behavioral health department because it makes keeping up with timely payments very very difficult. I dont typically leave reviews but this has just been such a frustrating ongoing battle for many months and I have found NO ONE to speak to about this that leaving a review might be the last way for them to notice.