★★★★★

Randal Young

7 years ago

I was going to bring my daughter to another clinic, but they had already closed for the evening. So I hunted for another clinic, and found this one nearby, and was so glad I did. I will certainly be going to Island Urgent Care in the future because of the following reasons: (1) You get seen by an actual doctor, not only a nurse. (2) They are open for more hours than other clinics. (3) They are efficient, as the wait time for us on a Wednesday evening was only about 5 minutes. (4) The reception staff was always friendly and courteous. (5) Our insurance covers their services. And (6) they have well equipped facilities and staff, not just one room with a nurse and a kiosk.

★★★★★

Jamie Evans

7 years ago

I was really shaken up when I arrived with my badly stubbed toe. They took me in immediately. The nurse had excellent bedside manner. The doctor came in right away and calmed me down with his prognosis. My visit consisted of a simple procedure that gave me immediate relief and I was on my way in an hour. Billing was very satisfyingly straight-forward, they told me exactly how much everything would cost before each step.nTruly the best medical experience I have had in over 20 years! Thank you!

★★★★★

Melanie Dalton

7 years ago

I was on vacation and had an issue that I had been treated for before vacation get worse. Based on previous reviews, I chose this urgent care and location. My experience was wonderful! All of the staff were very friendly and I was seen quickly. The doctor listened to my concerns, addressed them, prescribed medicines and told me what to expect during the healing process. I would definitely recommend this urgent care.

★★★★★

Sarah Davis

7 years ago

I came in here today after falling while hiking Koko Head. I knew my wrist was broken and did not want to deal with an ER wait. I am also visiting from Georgia and had no clue where to go, so I just went to the nearest urgent care. I am SO glad I chose this clinic! Everyone was super nice, helpful, and most importantly CARING! I was clearly in a lot of pain and they got me back immediately! Dr. Kauhane himself took the xrays and I felt like I was in the best care around. The ladies (Juliet, Sierra, and Ariel) were genuinely concerned about my care and experience. I thought everything was thoroughly explained from the care to the check out and explanation of insurance filing. I knew had made the right choice to come here! This is care at it's finest! I HIGHLY recommend this clinic and Dr. Kauhane! Thanks y'all for making my vacation mishap enjoyable!

★☆☆☆☆

T. Filimoehala

10 years ago

Beware of extremely bad billing - completely inaccurate and recklessly harmful. I was excited to see Island Urgent care open in Hawaii Kai. I had been to the one in Kahala and I very much liked Dr. Ruggeri (the owner and an exceptional Doctor). Last year I went there and told him his Kahala location had previously billed me for a $75 co-pay which they were paid by my 2 insurance policies, but they never sent it to me as they were legally required. He told me they had terrible billing issues, but assured it would not happen at the Hawaii Kai location and they were working on the billing problems at Kahala. I had many other billing problems with them prior to this and I never received my $75 that they still owe me. Today I tried to go to Urgent Care in Hawaii Kai and was told I could not see a Doctor until I paid a $30 charge from 2009 that they sent to collections. That is the first I heard of it and they never returned the money they owed me. I explained the secondary policy pays the co-pay after the first and it was their billing error. They refused to let me see a Doctor, unless I paid the 5 year old $30 bill from Kahala first. I asked to talk with Dr. Ruggieri and they said he rarely goes to either the Hawaii Kai or Kahala locations and they refused to give me a way to talk with him. Apparently the Urgent Care billing staff tried to ruin my 820 credit score sending a $30 charge billed in error in 2009 to collections. Also the last time I went there a year ago the wait was over 2 hours for my daughter's broken arm - not very Urgent for Urgent Care!