★★★★★

Greta Moncayo

4 months ago

Thank you to everyone at Jupiter Medical Center Physician Group who go above and beyond for their patients. Thank you to Karen, Jorge, Markia, Paulesha, Marise and Dr. Wunder. You all are wonderful, kind, and compassionate. Thank you for all that you do each day, thank you for your kindness, and thank you for your amazing work ethic. It is appreciated and noticed. Keep up the great work. God bless each of you.

★☆☆☆☆

Charlie Scott

a month ago

The billing department is horrible. I've been trying to call them for over a month. They never answer the phones. They threatened to ruin my credit score over a ten dollar co-pay that I have proof was already paid, twice. Then they accused me of being rude to them.

★☆☆☆☆

Ann

a year ago

My son has been sick and I took him there as a new patient.nI felt like we were in line at a department store with an unhappy cashier in front of me at check out when this lady at front desk said u201cnextu201d while we were standing there to be checked in.Then she said: u201cyou are late, we can not see youu201d(we were actually 10 min late because when we got there there was no one at the reception and we waited around 5min for her to come and start the check in).nI did not have a good first impression by then. I apologized and asked if doctor would be kind to do an exception and still see my son because he is in college in Orlando and he missed class to stay and go to doctor . And we drove 40 min to get to their clinic, traffic was bad. Lady turned to me with no sympathy and said she knows provider will not see me because it is very busy day(I was the only one in the reception since i got there. Before I left, only one person walked in). I left without rescheduling, but told lady that I appreciate if she could have had a helpful and sympathetic attitude next time, she could have offered to ask provider, see next available as soon as possible, cancellations, waiting list etc.. be helpful and somehow empathetic, you are working with patients and most of the time in distress, be mindful about way you treat them. Donu2019t allow bad experiences to desensitize you from being nice to people.nAnd this is the problem in this country. You walk to a medical clinic and they treat you like they are selling you a merchandise and doing you a favor and not providing u201ccareu201d. If you are a health care provider or work with one, the name speaks for itself, be gentle when dealing with your u201cpatientsu201d , donu2019t treat them just as customers but as human beings. We are humans going there because we are suffering somehowu2026last thing we need is someone lacking patience and empathy.nBy the way, Patients leave a practice most of the time because of either being mistreat by staff or error with billing and not because of problem with the doctor. Clinics need to invest more on improving patient service.nMy dog had a better welcoming and treatment when going to his Vet. What world do we live in?

★★★★★

Elizabeth Banting

a year ago

I have only gone just once for my initial visit, however within that time frame I have had a really good experience. I met with Dr. Valentino and expressed my concerns on a few topics. She listened very attentively and had very good feed back with treatments and ideas to start with. She was very kind and went very slow in explaining everything to me. She made me feel heard and when I sent an email through my patient portal with concerns she called me within the same day to address them and change up a little with our plan. I appreciate this kind of medical care as I am a very nervous person in general. The facility is very neat and clean and the staff from front to the nursing departments are quick and efficient. I give a 5 star recommendation for anyone looking for a new Primary doctor!

★★★★★

Traci Harig

11 months ago

Finally! So happy to have found this place and could not be more happy with my choice of Michelle Valentino as my new PCP. Sheu2019s an APRN and I have never felt more heard at a doc visit. Sheu2019s very attentive, offering advice and options. Well worth the drive from Port St. Lucie.nnEveryone from the front desk to Michelleu2019s assistant are all very friendly and welcoming.