★★★★☆

Ethan Reilly

2 years ago

I typically don't like to use Aurora for my medical services, but I have a general physician, a cardiologist and I get labs done here and they are really good at keeping appointments and getting the help you need faster than most clinics. Deducting one star however because they seem to rush people in an out at times.

★★★☆☆

Joseph Addison

8 years ago

Great Doctor but the phone system sucks. For example, today I have been trying to call because I have am continuing to have chest pains after going to the ER and seeing my doctor. Was told if I am continuing to have pains to call back. I have been on hold for over 30mins. I have even called Aurora customer service line and even they can't get through. Something needs to give.

★★☆☆☆

Lindsey Buchholz

8 years ago

Most of the staff is amazing, however the call system deffinately needs to be improved,that's putting it lightly....I understand that the world doesn't revolve around me nor am I the only patient they have, however every single time I've called in the last year and a half at multiple times throughout the day I've been waiting on the phone on average 8 minutes before someone picks up, I've been on the waiting line for as lone as 54 minutes!!. ....not to mention the call backs aren't guaranteed.... again most of the staff is amazing but the from the customer-service -communication stand point not so much

★☆☆☆☆

Jeremy Sanders

8 years ago

Had surgery about a month ago, and suspect injury to have re occurred. Possibly in need of surgery to fix again but need a ct scan to be sure. Been told multiple times someone would call back to schedule ct, and never do. I had to call multiple times myself to get someone just to schedule me for a ct scan. The only person there that seemed to care was the ct scan tech. she called me multiple times to see if anyone had called to prescribe me medicine before my scan. Very un organized, and knowone really seems to care.

★☆☆☆☆

Courtney Scheifen

6 years ago

My doctor is great, but the receptionists are rude and lazy. They never answer when I call, and they're always rude and stuck up whenever I go there. Really offputting.