★☆☆☆☆

Patrick McCoy

7 years ago

Needed emergency care, but not serious enough for the ER, so I went here for a few stitches. The doctor and Nurse Practitioner were absolutely fantastic! Even though I was there at closing, they took special care of me and made it a pleasant, fun, and learning experience.Unfortunately, that is where any good comments end. When I arrived at the clinic, Iu2019m told the network for my insurance (Medicare) is down and they are unable authorization. They suggested I go to the ER, unless I wanted to pay cash for my visit and then file for reimbursement from my insurance. As I was standing there with a severed finger bleeding through the towel I had wrapped it in, I decide to just pay the cash and get the treatment I need quicker (and cheaper).When I contacted my insurance, they said that they are prohibited from reimbursements and the clinic should have filed the next day if they were having problems. They contacted the clinic and spoke with the Office Manager there. After nearly an hour of conversation and arguing, the clinic manager flatly refused to file the claim and reimburse me my money. They said that they u201chave their money and need to do nothing moreu201d.I am now going into month three of my pursuit to get reimbursed through the grievance program at my insurance company. Iu2019m told it will be approved, but the process is lengthy. Not only was the financial and customer service part of the clinic at an atrociously low level of performance and professionalism, but the clinic even pointed out that they would have charged insurance nearly $900 for my visit, but I only paid a total of $140 in cash!!. Is this why our insurance rates are so high??

★☆☆☆☆

Cindy Delcher

9 years ago

They are not an accredited business by Better Business Bureau. I know this because I was going to file a complaint with them. I didn't get past their staff to see the doctor . I called about an appointment that I had scheduled. I was going to let them know that I was running about 10 minutes late. The woman on the phone didn't let me explain why I was even calling. I was able to get out about 20 words before she rudely told me good luck with your problem and hung up. I went online to file a complaint and saw all the negative reviews so I called disability and asked to reschedule my appointment with a different doctor to no avail. I can't believe disability would send me to a doctor that isn't accredited. if the reviews are correct (which I don't doubt one of them because of my experience) that office is a malpractice suit waiting to happen. As far as, the woman that answered the phone, I'm not done getting to the bottom of that. they are very unprofessional and rude.There is no doubt in my mind that not only the staff is incompetent, but the doctor as well. It shows that the doctor condones their behavior and probably shares the same protocol. SAD, VERY, VERY SAD!!!!!!!

★★★★★

Teri Meeker

5 years ago

I was not very happy when I read the reviews for this facility. But my new employer sent me there for a pre-employment physical & drug screen. I was very pleased when I came out. Kristina and Jerry the MA & PA I dealt with were attentive, professional and friendly. I was there at 1 pm on a Tuesday and I was seen right away. I spoke with the attending doctor briefly and he was really no different than any other doc in an urgent care clinic....brief, to-the-point, professional. All in all I would return if I needed an urgent care clinic.

★☆☆☆☆

Rich Kolleda

6 years ago

Sent one of my employees yesterday afternoon after he got hurt at work, sent all the required paperwork including authorization. Front desk person insisted we fax same information or they were going to turn my bleeding employee away. Would not take additional information over the phone or scanned and emailed. Person finally realized we had sent everything needed with the patient. Asked to speak to Office Manager, they were not available, but yet front desk person had to speak to the office manager about seeing the patient. I would never recommend visiting this facility. Will no longer send any of my employees here for a workers compensation injury!

★☆☆☆☆

Sheri Williams

3 years ago

Staff is absolutely the worst and rudest group of people I've met- especially the receptionstaff. I work as a manager in a medical office and I would not put up with any of my staff interacting with any of our patients in such a manner. I would not recommend them and will be letting the our office know not to refer here.