★☆☆☆☆

Rachel Burns

a month ago

YOUR MEDICAL INFO IS NOT SECURE WITH THIS FACILITY!We're gonna set aside this facility continuin to employ a doctor (Ernesto Cantu) who was caught on recording spouting Yu00e0htzee talking points in front of my small children durin my first appointment with him-AND how they messed up an invasive painful test, knew the day after, and never alerted me (I had to find out nearly two weeks later when I called for the results and they dismissively told me I'd just have to redo it). We're settin aside ALLLL the other subpar care to focus on YOUR data (and probably you) being unsafe with this facility.Do you know how badly a hospital is doing for the same patient to witness not one, but TWO HIPAA violations? The first time I woke up in their ER with a different patient's information strapped to my arm. While this is unacceptable in ANY circumstance it is particularly heinous here as 1) I was literally already a patient at this facility and 2) I was brought in with my ID on me. Even being in agony/an absolute stupor from the meds they'd given me I knew based on the terrible excuse for care I'd received prior to this and their response to my complaint about it they'd be uncooperative about this- so I documented it. When a nurse came in to give me meds and scanned my bracelet I brought the mixup to her attention and she shrugged. I was very nervous at the thought of some random lady gettin charged for MY services and expressed this to her, assuring her the VA would cover it given my veteran status if it was just scanned to me. Yes, I'm sure I was bein obnoxious- I was literally med'ed up and in pain- but that did not excuse her roughin me up to get that bracelet off. When I contacted the hospital after this to alert them to the HIPAA vio the security officer did exactly what I expected- gaslit. She asked if I was SUUURE I'd seen such a thing because they'd given me a LOT of meds since I was in so much pain and that can definitely make you see things ud83dude42 I told her even in my rough state I knew they'd attempt this which is why I documented it with pictures and videos. Her small oh in response to that was barely audible. They tried VERY hard to get me to give over this patient's name to which I repeatedly said if the vio had been documented correctly (as they insisted it had) to alert the patient to their info bein compromised they wouldn't need that from me. Now let's fast forward-My roommate needed to have a procedure done recently and the VA sent him here. I was his ride/emergency contact/person. I walked up to the desk AS he came out of surgery and the desk turned me away, sayin it would take several hours for his spinal to wear off. Shortly after this he called me in a panic sayin somethin about wrong person/surgery and papers. Since I couldn't get back to him and the signal wasn't holding well for the call he resorted to messagin me. These absolute GENIUSES handed him someone else's paperwork and in his groggy state he thought they did the wrong surgery on himud83dude2d No apologies, nothin. They then had the nerve to start demandin of HIM why I wasn't back thereud83dude12 girlypop, be so for realu270bNOW, I reported THIS vio shortly after we got home to see what the facility said, but to ensure they couldn't just cover their backside I did NOT tell them how I acquired this patient's info- I just started readin it off. I told her I did nothin nefarious to acquire this info, and that it was freely given by her facility. These ppl really couldn't just check their own records cause even when they called me back later they still hadn't deciphered how I got this. THIS PROVES IT WAS ONCE AGAIN NOT DOCUMENTED WHEN THE PATIENT BROUGHT THIS TO STAFF'S ATTENTION. The real kicker here? When I asked her to confirm they had contacted the patient of the FIRST HIPAA vio she insisted they had but somehow couldn't find and confirm her name...remember how they didn't have her name and I wouldn't give it? ud83dudc40GO ANYWHERE ELSE Y'ALL

★★★★★

Katie Wilkins

2 months ago

I was very happy with the care my toddler received when she went in for a minor surgery. All of the staff: reception, nurses, doctors, were all very patient, attentive, and kind. Given his great reviews, we traveled in order to work with Dr. Aydinyan and couldn't have been happier that we did.

★☆☆☆☆

Pamela Fontaine

2 months ago

My mom was in Franklin County rehab (UNFORTUNATELY) where they were the main problem. She got a urinary tract infection they ignored within a few months in there. She got admitted at Northwestern Medical Center their ER guys hurt my mom trying to poke her and ended up hitting a main artery.EDIT: in the end... a letter was sent to my sister stating that those ER guys were traveling ERs and there was no way to track them. So keep in mind the next time that you go to any medical facility find out if the person who's treating you is a traveler or local because they can't track traveling Medical peeps who worked at their facility.

★★☆☆☆

Sharon Tariff

7 months ago

It doesn't seem reasonable that I should receive a bill from this network 11 months after the service was received. Do better Northwestern. I have no interest in your financial plans I want the hospital to do a better job. According to state law you were supposed to bill me within 28 days.

★★★★☆

Nate Giroux

7 months ago

Would have rated it a 2, 1 even but it seems by the time I was about to rip the IV out and just go home they did a shift change and this Angel of a doctor Named Joseph M Boone came over, listened to me, got me the hotpack which was the only thing that made the pain bearable, he gave me something for pain (nice thought, I have a high pain torrance but unlike the IV meds given prior, I had some relief after I got home, and the steroid he prescribed for the pain has made it so I am finally able to sit in my bed. I had been in a recliner for a week with the worst shoulder pain, constantly having to move my arm, couldn't lay in my bed. This Dr is very special. They are lucky to have him and I was even luckier to have been seen by him. He is a 10/10 Doctor, you don't ever find such people usually at the ER at which I only go if I feel like I'm going to die, thought I was having a heart attack. Steroids are starting to work and I have a referral to get a shot in my shoulder. JOSEPH M. BOONE IS A SAINT. side note, the next shift nurse was much nicer as well.