★★★★★

Deborah Barnes

2 months ago

Friendly and efficient from when I first walked in until leaving. For a Monday morning there was no wait. I was seen immediately, Steve took great care addressing my burns after Natasha assessed my hand. Extremely thorough with what to expect in the next week and how to care for the wounds. Highly recommend this urgent care.

★☆☆☆☆

Cynthia Ramirez

4 months ago

Review:I am writing this review as a long-time customer of over 10 years, deeply disappointed and appalled by the treatment my family received at this establishment. The website clearly states that the facility is open until 6 PM on Sundays. However, my son arrived at 5:15 PM, only to be told that the location was at capacity. When I arrived shortly after, the receptionist stated they could not see my son due to u201clack of space.u201d This was clearly not the case, as there was only one person in the waiting room.The receptionist was incredibly rude, disrespectful, and unprofessional, showing no concern for our situation. I even had to call the police to file a statement against the establishment. Only after the police arrived did they claim they would see my son. Yet, as I waited outside, they told him to come back tomorrow and turned the lights off at 5:45 PMu201415 minutes before closing time.This behavior is absolutely disgusting and appalling. As loyal customers for over a decade, this experience has left me disheartened and questioning the integrity of this establishment. The receptionistu2019s conduct demonstrates a lack of proper education and professionalism, which is unacceptable in a customer-focused environment.I respectfully request that management contact me immediately to discuss this matter. This level of mistreatment and disregard for customers must be addressed and rectified.

★★★★★

Emily Shapiro

4 months ago

I brought my sister to this urgent care tonight and when I went to leave a review about what happened I can see the previous comment left by Cynthia Ramirez about it. Shame on her for lying, no loyal customer is going to act the way that man did tonight.First of all, I was here when a man bombarded the receptionist screaming in her face as soon as he cane through the door, I think the poor girl was so shocked because she didn't even say anything back to him. One of the nurses in the back said the word SIR to help him and I felt so unsafe when he started screaming at her for calling him sir saying she was not going to call him sir and that was disrespectful. This guy was truly unhinged and not right in the head. When he kept screaming demanding the doctor go see his son he was asked to leave and he refused! It boggles my mind how people can be so entitled as if my sister wasnt patiently waiting an hour before she was called.One of the nurses called the police and he told them he was calling to and started pacing in the waiting area screaming into his phone.I thought the guy was having a mental breakdown and snapping the way he was screaming at an urgent care full of woman.I heard the police come and ask him to leave and even still they said they would see the son but the irrate guy had to leave.I commend the staff on tonight for trying to help despite being screamed at and verbally abused. You never know with people and guns these days and I felt safe knowing the staff kept patients calm while this man was on a rampage. I didn't leave until things calmed down we'll after 6 when the staff waited for him to leave to make sure everyone was safe.Thank you to this urgent care for everything and keeping everyone safe. Shame on this man for thinking he can speak to woman and people working like that! This family should be appalled by the way they he acted. Everyone was extremely apologietic and professional. I feel bad this is the way people think they can treat other people.I hope everyone working tonight that had to deal with this made it out safely and this never happens again. It's scary world we live in and I commend everyone on !!Hope this guy gets some help!

★☆☆☆☆

Carlos Ramirez

4 months ago

Response to Emily Shapiro: Setting the Record StraightEmily Shapirou2019s account of what transpired at the urgent care is rife with inaccuracies, baseless accusations, and blatant misrepresentation of the events. As an educated man of color, I refuse to allow these false claims to go unchallenged. This is not about entitlement; this is about advocating for my sonu2019s well-being while being subjected to prejudice and mistreatment.My Perspective as a FatherI was there because my son was coughing up blood and struggling to breathe. He needed immediate medical attention. I arrived as an assertive father, not someone on a u201crampage.u201d My urgency was rooted in concern for my child, not an emotional breakdown or irrational behavior. However, it seems my presence as a head of household advocating for my family was interpreted as a threatu2014likely because I am a man of color.Emily Shapirou2019s statement that I was u201cunhingedu201d and u201con a rampageu201d is not only exaggerated but also reflects deeply rooted biases. Her claim that I carried a weapon or was a danger to those present is not only false but inflammatory and offensive. This is what systemic racism looks likeu2014using stereotypes to vilify individuals for standing firm and advocating for justice.Calling Out the LiesEmily claims I bombarded the receptionist and screamed at her, but letu2019s examine the facts. Katie, the medical assistant, was in the corner shaking her head and refusing my son medical attention. This was witnessed by others, and Emily was sitting far from the desk, unable to see the full interaction. Her narrative is inconsistent with reality.Emily also suggests I was uncooperative and refused to leave, yet the police officers who arrived on the scene sided with me. They found my concerns valid, recognized the urgent care staffu2019s misconduct, and agreed that my response was justified. I even requested the video recordings be pulled to verify my actions, as I had nothing to hide.Staffu2019s Neglect and Lack of CareThe facility denied medical treatment at 5:15PM, 45 minutes before their scheduled closing time of 6 PM. This is unacceptable, as corroborated by another customer, Kevin Willis, who also experienced being turned away during business hours. It is clear that this urgent care prioritizes leaving early over fulfilling their duty to patients.Despite claiming they would see my son if I left, the staff ultimately refused him care and told him to return the next dayu2014even though he was experiencing life-threatening symptoms. Their negligence forced us to seek care elsewhere, where he was diagnosed with pneumonia at Lincoln Urgent Care. Their selfishness jeopardized my sonu2019s life.The Truth from the OfficersThe two responding officers, after listening to my account and observing the situation, stated that if they were in my position, they would have reacted the same way. They witnessed the urgent care staffu2019s lack of professionalism, their refusal to see my son, and their premature closing. Both officers found my concerns valid and expressed disbelief at the staffu2019s actions.Emilyu2019s Baseless AccusationsEmilyu2019s narrative suggests I was a danger to the staff and other patients, which is categorically false. These claims are a clear attempt to villainize me and distract from the urgent careu2019s unprofessionalism and negligence. My mental state, wellbeing, and intentions were never in question. The truth is, I was simply a father fighting for his son in the face of systemic prejudice and unjust treatment.The Bottom LineAfter 10 years of loyalty to this urgent care, their lack of care, professionalism, and integrity has ensured that I will never return. They were willing to risk my sonu2019s life just to leave early. I call on management to review this matter thoroughly and contact me directly to address these issues.The events of that evening highlight what happens when prejudice meets advocacy. I will always fight for my family, and I will never apologize for standing firm in the face of injustice.Sincerely,Carlos Ramirez, MAT

★☆☆☆☆

Isabelle Bruck

8 months ago

This place shouldnu2019t be called an Urgent Care, their priorities are so far off from the standards Iu2019ve seen at other urgent cares. Was kept waiting almost 3 hours in the waiting room bleeding from a laceration the entire time, but a man who wasnu2019t even sure what his issue was was seen BEFORE me even though he arrived about 20 minutes after me and left BEFORE I was called in. Had a very rude nurse once I finally was called and when she shut the door behind her, she said very loudlyu201dthe entitlement is realu201d as if I didnu2019t have the right to be frustrated. I wonder if she would have said that to my face instead of to her coworkers if she hadnu2019t shut the door so fast! Worst urgent care around, even the crowded Providence urgent cares do a better job than they do.