★☆☆☆☆
Jenise Ruehle
a year ago
Honestly they should just close Patient First because no one is ever working in the office or answers the phone. Not only did they file my claim incorrectly, they will not correct it and keep sending me bills - even though I and my insurance have provided them the correct information to correct the claim and resubmit it. I've messaged and called (which is always a 30+ minute wait if they answer at all) without any resolution. Anthem called on my behalf with me on the line -- my insurance agent gave the Billing Department rep the exact issues and changes to be made to refile the claim and they basically told us there was nothing that could be done today. The claim is still under review since September and cannot be expedited or corrected until they get to it. They were unable to provide any more information about when they would get to it or even a reference number for our interaction. Please just stay away from Patient First. I will never use them again for any reason.
★☆☆☆☆
Raoul Watson
a year ago
I would not recommend their facilities. I am on travel and ran out of my meds. Mistakenly one of my meds ran out of refills while I was able to refill two. I contacted them through the portal to request a refill and they absolutely refused to resolve it unless I call. I called and was put on hold for over 20 mins. The nurse from the call center who sent me the message no one knew. Horrible service. This was not the first time I couldnu2019t get a refill of the same meds Iu2019ve been taking over 20 years! I am finding another family practice doctor.
★☆☆☆☆
Andy Yaletsko
a year ago
I received an alert for this patient first office that my credit card was bing charge a fee, problem is I don't live in Virginia. think this place is running scams on people. watch your credit cards people
★☆☆☆☆
Katie Smith
6 years ago
I'm not typically one to leave reviews, but I had to take some time to let people know how awful the service is with Patient First. I made a trip to Patient First on Christmas Eve because I was feeling very ill and had trouble breathing. As I was checked in, I was given multiple forms to sign. I informed the lady at check in that I was not feeling well and couldn't really focus on what I was reading because the migraine I had was causing excruciating pain. She quickly went over them, had me sign a payment form that she said was just to authorize them to charge my bank card & then I paid my co-pay. After check in,I sat for 30 minutes before I was seen. Also, a child had thrown up in the lobby & that vomit sat there for 20 minutes before someone took the time to even clean it up. Once I got back into a room, I then waited for another hour. Sitting there feeling God awful, I hear women outside of the room I was in laughing and giggling, so I decided to go out there and see how much longer I would be waiting before I was seen. When I asked the ladies how much longer, while chewing her food, she raised her finger at me and said I'll be in in 1 minute! I'm sorry, but that is not only rude coming from a so called doctor, but very unprofessional considering you're the doctor out there laughing and shoving food in your face being very loud while people can hear everything as they sit there sick waiting to be seen. Once the doctor came in after her 1 minute comment, I was extremely frustrated. And even more frustrated that she didn't even speak the terms of a knowledgeable doctor & had no sympathy for a sick person that's been waiting for almost 2 hours. An apology would have been nice, but that's to much to ask for in todays society. I informed her of medications I was on so that she was aware of what I was taking because she didn't even ask. After her basically saying I was fine she said she was gonna prescribe me an antibiotic and steroids. I asked her if they were safe to take with what I was on and she said Oh yea, let me double check that. Luckily I had mentioned it a second time considering the medications I take can have serious effects if mixed with other medications. Finally the visit was over, and I was thankful to finally get out. 3 days later, I had gotten worse. I couldn't breath, coughed non stop, the left side of my face was in excruciating pain and my ears were throbbing. I went to go back & then decided it would be best to go somewhere else. Luckily I did, because I found the most caring doctor I had ever met. Not only did I have bronchitis, but I had a severe sinus infections along with a double ear infection and a ruptured eardrum. The doctor also informed me that there is no way it got that bad just 3 days after seeing the first doctor. Thankfully I got more medications, and something to help with pain and was able to finally get some rest. The following day, the new doctor even called to check up on me to see how I was feeling. I am almost thankful for my awful experience at patient first because it lead me to my new primary care doctor. As far as billing goes, what I thought I had paid AT PATIENT FIRST was my co-pay, apparently was not. Today I had a charge to my account that was not authorized nor was I informed that it was going to be made today. When I called to ask about it, the lady told me they had the right to make the charge because I signed the card authorization form. Remember the form the lady said was just to authorize payment? Apparantly it was authorizing them to keep my card information and be able to charge it whenever they'd like without consulting me first. Yes, I am in the wrong because I probably should have read the form, but as ill as I was, I trusted the front desk to explain exactly what I was signing thoroughly. I explained my experience with the lady I was speaking to in the billing department & how upset I was and her response was Is there anything else I can do for you today? And I had to just say no and hang up. This was the worse experience I've ever had with drs.
