★★★★★

kayla hinojosa

3 weeks ago

Great experience! Nurses and Doctor Sarah were fantastic, kind and patient. They made my daughter feel safe and not worried at all. They informed me on everything going on and made the whole scary experience much smoother for us both.

★☆☆☆☆

Aubrey Beck

3 weeks ago

This hospital is a criminal organization. PCH has ZERO accountability, and it shows. They believe that as the u201cpremier childrenu2019s hospitalu201d in the state they have a monopoly and the demand to do whatever and charge whatever they want without consequence. Unfortunately itu2019s probably true. Someone at the top is making BANK on CHILDREN AND FAMILY SUFFERING.Our experience the last three years from scheduling to billing, and even the care, has been horrific and traumatic! I have taken my youngest son to many departments for medical attention (emergency room, GI, endocrinology, aerodigestive clinic, covid testing, blood work, etc.) Outpatient care is bad and inpatient care is worse!!Itu2019s always nearly impossible to schedule appointments. We usually had to wait months for care that didnu2019t qualify as emergency, but was very necessary. I canu2019t describe how much my son suffered while we waited. There were many mishaps and neglect throughout his care. Itu2019s really hard to contact and communicate with doctors and get prescriptions in a timely manner.Finally, the billing is absolutely criminal. It took us OVER A YEAR to get our bills resolved from our first hospitalization. We have to babysit the billing department at every single step. They would call me to bill me over the phone well BEFORE the appointment, and then charge me again for the same appointment/service in person (which is a lot to keep straight as the primary caregiver for a sick kid.) They even once u201cmisplacedu201d a check sent for an $80,000 hospital bill.We have taken this to the very top levels at PCH, with absolutely nothing to show for it. Itu2019s clear that this hospitalu2019s goal is to keep children sick and bankrupt families.My middle son was recently diagnosed with childhood nephrotic syndrome (kidney disease). We got a referral from his pediatrician to PCH nephrology department. They informed us it would take them over TWO MONTHS to schedule my son with ACTIVE KIDNEY DISEASE.Instead we took him to Banner Diamond Childrenu2019s Hospital in Tucson. In the time we would have waited for a consultation at PCH, Banner Diamond saw my son, started his treatment, and got him in remission!! Plus, the billing at Banner is vastly better, especially for self-pay or health share patients.Banner, while not perfect, is a much better hospital than Phoenix Childrenu2019s Hospital. It was absolutely worth the drive to Tucson for prompt, attentive care and fair billing.Most recently, my son was ordered an anesthetized brain MRI by his Phoenix Childrenu2019s Hospital pediatric endocrinologist. We are cash pay patients. We received the cash pay estimate for the MRI a month after we scheduled. It was estimated to cost FIFTEEN THOUSAND DOLLARS ud83eudd2fPhoenix Childrenu2019s Hospital always charges the absolute most, and they refuse to work with cash paying patients. (We are still working with billing to receive a statement for our last procedure two months ago. I have called every other day and they always have an excuse for not getting us a statement indicating exactly how much we owe with a cash discount and due date. How hard can it be to tell your customers how much they owe you and when itu2019s due?! This has been true for every single bill the past three years. For this reason we werenu2019t excited to owe PCH another $15,000.)I called everywhere throughout the valley and found Valleywise Health does pediatric anesthetized MRIs for less than $2,000.I donu2019t know how PCH is still in business when they charge 10 TIMES more and consistently scam you in the billing department. Itu2019s horrible to do this period, but absolutely evil to do to overwhelmed families with sick kids.Itu2019s clear to me that PCH is a business, not healthcare. (They truly take the care out of healthcare!) If you have the option to go anywhere else, take your business elsewhere!! Itu2019s complicated, but weu2019ll slowly be working on completely transitioning to Banner Childrenu2019s.

★★★★☆

Shawn H

3 months ago

The guy who answered the phone at 6 ou2019clock in the morning was extremely helpful. The nurses inside the hospital were very kind. The signage is completely irresponsible and needs a lot of improvement. The place is huge, but very clean. The cafeteria was great.

★☆☆☆☆

Kelsey Lafferty

a month ago

This hospital had no plan for actual care of my 1 year old child. They moved so slowly that the original plan of action was no longer an option. They tortured my child for no reason. They had to try twice to put an IV in, which is fine, but then never even gave him any sort of fluids. We were told he would be held for days to be watched until he passed the foreign object for *days* without being allowed to eat or drink water the entire stay. For days!! And acted surprised he was dehydrated! Of course he was dehydrated, get hadn't had water in 9 hours per your request and they didn't give him the IV fluids to help him. They threatened use repeatedly to try to get us to stay inside of taking our son home and watching and waiting which was their medical advice and plan. They could not communicate what was really the benefit for staying and the risk for leaving without just citing the worst care scenarios.If you have the option to go to a different hospital, I would serious consider it. You'll likely get better care anywhere else.

★★★★★

Anh Alexander

3 months ago

Being first time parents come with so many fears, let alone being a parent to a child that has a rare medical diagnosis. Dr. Ben Padilla has been a crucial part of our sonu2019s life since he was 2 days old. He has continued to help us navigate this difficult season of our lives with the most personalized care. A solid provider like him is so special! We trust him and all his treatment plans for our son. We are SO grateful for him. Dr. Padilla is intelligent, kind, so amazing at what he does, and one of a kind provider. He has advocated for our son every step of the way in an honest and educating way. We will forever be grateful that our son has a surgeon that truly cares about his work and his patients.