★★★★★

JC Aviles

a month ago

Both experiences at urgent care last week and with my primary doctor today were excellent. Happy to comment that everyone from check in to medical assistants to pharmacy technicians provided superb service. Happy to see good service now days specially in Miami. Mercedes was extremely helpful and patient. Keep up the good work. I was in and out of urgent care last week in 45 minutes, went because of a back pain.

★☆☆☆☆

denise lemessy

a month ago

Unprofessional, no communication they don't call back if they say they are they cancel and change your appointments of dates and times without your acknowledgment and you don't even know it if you go there in person they skip you in line.nnDon't seem to have an urgency to want to help people.nnAnd the supervisor is the lady who was there when I first started going there about 10 years ago cuz I have Florida Blue and I know how to say this but was very very unprofessional when it came to getting let us women get. Terrible with referrals you call and talk to the call center to hang up on you on and on and on I can go you do what you want if you want to go there but this is just my opinion maybe one or two out of 10 times or maybe less than that it goes okay just okay on the phone or with whatever on the reputation is not good speaking with other people but. The good thing is they have a lot of things that you can get done at that clinic

★☆☆☆☆

Genni F

2 weeks ago

I was adamant about not wanting to resort to medications in regards to my mental health and she ignored me and prescribed me meds. Expressed specific concerns and how a certain medication used to help with my medical issue and she refused to prescribe it to me again. Not to mention no one speaks a lick of English. Iu2019m convinced they got their certs off Temu. Super unprofessional

★☆☆☆☆

Maria Del Pilar Broquis

2 months ago

Sanitas Medical Center at Doral: Severely Lacking in Customer Service and CommunicationnnMy experience with Sanitas Medical Center in Doral has been extremely frustrating and disappointing, primarily due to significant issues with communication and a complete failure to provide timely referrals and process necessary medical information.nnThe core problem lies in the inconsistent and, frankly, inadequate customer service. When calling, regardless of whether I speak in English or Spanish, understanding the representatives is a challenge. In English, the broken English spoken makes communication difficult. While attempting to communicate in Spanish isn't always suitable for a patient's primary needs.nnMy most pressing concern stems from a referral request made two weeks ago for my husband to see an orthopedic surgeon for a severe shoulder issue. Despite multiple calls and assurances, including one from a representative named Lady, the referral was never processed. This negligence forced my husband to cancel his appointment, leaving him in continued pain and delaying necessary medical care.nnAdding to our frustration, we're now experiencing similar issues with a CT scan ordered for my husband's brother. The surgeon sent over the necessary paperwork, but upon contacting Sanitas, no one seems to have any record or knowledge of it.nnThis lack of communication and follow-through is unacceptable. Sanitas Medical Center Doral needs to address these serious shortcomings in their customer service and internal processes. Patients rely on timely referrals and accurate information for their healthcare needs. This experience has demonstrated a profound lack of attention to detail and a disregard for patient well-being. I would not recommend this facility based on my experience.

★★★★★

Yaghout Mahavi

8 months ago

Very good medical center highly recommended help full reception great nurses perfect doctor Juan Carlos There is also a waiting room for children with a TV screen showing cartoons and there is a corner for free coffee