★☆☆☆☆

Daniel Ritter

a month ago

I feel completely ripped off by this store.nOn January 2, 2025, I paid $57.81 to send a package overnight from Fort Myers, FL to West Palm Beach, FLu2014a drive of about three hours. Despite paying for overnight service, the package didnu2019t arrive until four days later.nOnce it finally arrived, I called the store and spoke to Patty, who assured me I would be receiving a refund in the mail. After about a week with no refund, I visited the store in person. Patty told me it could take a few more weeks to process.nStill, nothing.nI returned again and spoke with both Patty and Mike. Mike took over and told me the store does not issue refunds and that I had to call 1-800-742-5877 (UPS customer service). So, I called. UPS confirmed they could not issue the refundu2014that it had to be requested by the shipper (the UPS Store), and that the store was well aware of the process. (UPS confirmation call number: 0295244874.)nI went back to the store, explained what I was told, and waited while Patty and Mike went to speak with the u201cowneru201d in the back. After a few minutes, Patty returned and said the owner would contact the main office and then call me with an update.nNo call. Again.nI followed up with UPS and asked to speak with a manager. I requested they conference the store into the call. They got Mike on the lineu2014the same person who had been giving me the runaround. The UPS manager and Mike both agreed that Mike should have initiated the refund and said he would do so immediately. Mike also promised to keep me updated on the status.nA week lateru2014still no call.nSo I followed up again. Mike finally told me the refund was denied and that I would not be getting my money back.nAs of April 15, 2025, Iu2019ve still received no refund, no resolution, and no accountability. I paid for a service I absolutely did not receive, and despite repeated assurances and multiple follow-ups, Iu2019m left empty-handed.

★★★★★

Nancy Cunningham

a month ago

The folks in this store are so nice and helpful. I often see them helping people who do not know how to navigate a return with Amazon or who are unsure of the procedure to package something that they need to mail. The clerks are always patient and offer help and stay friendly even if customers become unpleasant or rude. This store is great...they can do it all!nI have never had a long wait, and it is often a busy place.

★☆☆☆☆

Dina Wysseier

5 months ago

Just left your store at 5:45 to go to a different location because the girl working was so ridiculously rude and absolutely did not want to be there! She was a young girl with short black thick curly hair working with a nice Asian woman. It was 545 and she clearly did not want me to be there. I clarified by asking, u201cyouu2019re open until 6 ou2019clock, correct?u201d From there, her rude, yawning, horrible attitude went further downhill and made me take my things off the scale and leave. I took a minute to post this review so that hopefully the owner can make some adjustments with their customer service. This woman clearly does not belong working with the public or providing any type of customer service. You can congratulate her and let her know that she has successfully ruined my evening.

★★★☆☆

Vicki Tutor

2 months ago

We always go to this UPS store, usually no issues but the last two times weu2019ve been in here. Iu2019m not sure this guyu2018s name that works there but he is not pleasant. Does not say good morning. Hi, how are you and when he gives you the receipt, never says a word Thank you would be nice. After all, we are paying for his job.

★☆☆☆☆

William Elliott

3 months ago

Absolute horrible customer service for the most part. ( there is on lady there that tries to be helpful on the phone, blond older ?) UPS driver delivered my package there according to shipping info. It wasnu2019t there and they would do nothing to locate it. Would not call cooperate, the driver or manager. On top of all that they will up charge you 5$ you have even an ups packed dropped there. No oneu2019s job