★☆☆☆☆

Truth Ortiz

2 weeks ago

I was admitted to the St Joesephu2019s medical center on August 15 2024. Now, almost a year later, itu2019s clear that I have irreversible hospital trauma. Itu2019s taken me this long to write this review as the memories of this hospital have been very painful. From the moment I arrived with EMS being involuntarily hospitalized due to a wellness check, the staff treated me as anything but human. They first refused to listen to me and only spoke to the EMS, before they could tell the nurse why I was being admitted, she looked at me and said u201coh, I know what this isu201d and compiled forms saying I had an eating disorder which has never been my issue or diagnoses. She then gave me a hospital bracelet with an incorrect name on it and ignored me when I pleaded it was the wrong name. From there it only got worse. I repeatedly stated to the nurses that I had been mistakenly admitted due to a miscommunication with a friend. Their response was that I would be there for u201cat least three days.u201d I was put on a chair inside a very very VERY dirty room with another patient who was laying down and in and out of consciousness. It later became apparent this patient did not speak English and the staff proceeded to give drugs to sedate her more after not being able to understand her. What I witnessed in that room is truly disgusting and left me very very worried for the Hispanic patient. The whole time I am also hearing other patients wailing and screaming down the hall. Meanwhile, the same nurse to misnamed me and misdiagnosed me forced my arm down for a blood draw. The whole time I was begging her not to and told her I hadnu2019t eaten in hours and didnu2019t want my blood drawn. This was the most traumatic part of my experience. I repeated pleaded for her to stop and wait until I could get food. She forced my arm down and took many vials of blood as I was sobbing and trying to pull my arm away. It took another hour for me to finally be given the worst PB&J of my life but I gobbled it down, fearing I would be admitted for an eating disorder that I do not have. The first doctor who saw me was the same doctor screaming at the non-english speaking patient told me I would be admitted for at least three days no matter what and refused to address any of my concerns, worries or pleas to call my family. I was then made to give a urine sample, and to this day have no idea what tests they did or what happened to my blood or urine. During the hours I was in the room with the other patient, there was a shift change and when the new nurses came in they sat in chairs outside my room just staring at me making comments about my appearance that I deemed sexual harassment. Also during the shift change I got a new doctor who was the only person who looked at me or talked to me with any respect. I am so grateful to that doctor as she actually listened to me and could immediately tell I was in a very sane state of mind and there was nothing wrong with me expect for being terrified. I am extremely lucky that my friend had lots of connections and called the head of the CDC to call the hospital and let me leave. As soon as she told them the same story I had repeated over and over, I was permitted to leave and was put out on the streets of Yonkers around 1 am. I understand the need for involuntary hospitalization, but this hospital does nothing but demean, dehumanize and further traumatize its patients. I was very lucky that I had support to get me out, but I cannot imagine what happens to patients who are either less mentally capable or vulnerable. To this day I cannot get my blood drawn without having a panic attack. Please please please do not attend this hospital and for the love of God, shut. It. Down

★★★★★

Katerina Hendrickson

in the last week

My father was brought into the ER in May and then admitted for the next ten days, before being put on hospice track. There are no words to describe my gratitude and appreciation for everything the staff of St. Joseph's done for him and our family. Every step of the care was absolutely flawless, each doctor, specialist, nurse, attendant, and case worker showed not only great professionalism but also profound empathy on the human level. My special thanks to the weekend ER team, the 7th floor ICU team, the wonderful team on the 5th floor, each and every one of these wonderful human beings who accompanied us on this heartbreaking journey, who made it bearable.

★☆☆☆☆

Meme Dime

3 months ago

I had the worst experience at this hospital.nThe facility was dark, unwelcoming, and frankly, disgusting. The workers, including the nurses and doctors, were shockingly unprofessional and lacked basic compassion. When I asked to speak with the administrative staff on duty, they flat-out refused, leaving me feeling helpless and ignored.nThe way they treated me was degradingu2014 they made me feel like a dog or a drug addict, even though I am not on drugs. Their assumptions and judgment were completely unwarranted. It was not just bad healthcare; it was outright inhumane.nWhat was even more alarming was the clear disregard for basic hygiene and patient safety. I witnessed a nurse walking around wearing the same gloves while touching multiple surfaces and then proceeding to place IVs on patients without changing gloves. This is not only unprofessional but also a severe violation of infection control practice. The Joint Commission should seriously investigate and shut this hospital down. No one should ever have to endure such conditions or treatment while seeking medical help.

★★★★★

Monica dillard

a week ago

Wow the new fast track is on the money I can't believe how fast they was and how clean the new wing of the hospital was I want to give a big shout out to the RN on duty Misty she was so so sweet and the NP Brittany she was so kind to my granddaughter and even tought I didn't need a tech Ms Jennsy was very nice with a warm welcome. St John keep up the good work and get nurses that has compassion like these 3

★☆☆☆☆

Steven Ma

2 months ago

If I could give zero stars, I would. This hospital operates with a complete lack of care and humanity, treating patients as nothing more than numbers. Their disregard for basic professionalism is astounding. Not only did they fail to send me a bill in the first placeu2014I had to reach out myself just to find out I even had a balanceu2014but now theyu2019re dragging their feet on providing an itemized bill. Iu2019ve been transferred multiple times, was told to fax a random number that doesnu2019t even service this hospital, and currently have been told that theyu2019re sending the bill on multiple dates and have yet to receive even a call or notice. I can only assume theyu2019re stalling in the hopes that it gets sent to collections. The incompetence and indifference here are unacceptable. Avoid this place if you value even the slightest bit of respect and transparency in your healthcare.