★★★★★

Alpesh Patel

in the last week

Today I did visit to st Mary hospital, by the way I did visit so many times over the year as I live near by but today thought to write the review to justice good hospital in this area.nI went to visit one of my relatives who are in cardiovascular unit ok second floor. So after my visit it was so impressive so couldnu2019t able to stop my self to write this review.nnCheck in process at reception to see patient is easy process as you show your ID and get visitor badge, all rooms and lobby including elevator are in good shape, nice and clean as you expected as in good Hospital,nnStaff and Dru2019s are friendly and helpful if you need any help or get lost in hospital.nCafeteria also equipped with healthy bite for the visitors My Favorite u201cStarbucksu201d coffee in reasonable price.nKudos to Hospital management and entire team.

★☆☆☆☆

M376

a month ago

I gave birth at this hospital recently and unfortunately, my experience was disappointing in several key areas. While the idea of having a nurse midwife deliver your baby may seem appealingu2014and was a big part of why I chose this placeu2014I would strongly recommend going elsewhere.nnOne major concern was their policy on circumcision. The hospital refused to perform the procedure before 24 hours, citing their own internal guidelines. However, this directly contradicts established research suggesting that performing it earlier can actually support better breastfeeding outcomes. It was frustrating to have evidence-based reasoning dismissed without a thoughtful discussion.nnBeyond that, the nursing staff was a huge letdown. Many were inexperienced and shared conflicting or downright false information, which added stress to an already vulnerable time. To make matters worse, several nurses were incredibly condescending in their tone and interactions, making it hard to ask questions or feel supported.nnGiving birth should be empowering and safe. Unfortunately, the lack of consistent, evidence-based care and poor communication made this experience feel anything but. Iu2019d advise looking elsewhere for a facility that actually listens to patients and follows current best practices.

★★★★★

Jane Foley

2 months ago

First time there, was. recommended by urgent care and from the time that I arrived, it was nothing but the best treatment. overall, the best hospital Iu2019ve ever been in they gave me two CAT scans MRI and I was able to be diagnosed almost immediately with a serious illness., I was in a different hospital last year and all they did was do a five minute heart Cath which was not enough to diagnose an aneurysm and enlarged heart. I am very grateful that I had a wonderful doctor. You could see something more than just a blockage. I donu2019t want to single out my nurses because I thought they were wonderful, but I would like to single out a nurse assistant, her name is Evelyn and she was so kind to me always helping me Because I was not allowed out of bed and she always came immediately . Thank you, St. Maryu2019s Medical Center. And a special hello to Brianna and Amy .,nI hope I have the name correctly. Evelyn the nurse aid who took us out to the car. Thank you. Thank you St Maryu2019s for the correct diagnosis. Just got back test result. You really saved my life for giving me a MRI and 3 Cat Scans. Best medical decision I ever made. .

★★☆☆☆

Gaynor Hannan

a month ago

2 stars because the nurses are nice, but todayu2019s visit has been a disaster from the beginning and itu2019s still not over. Got the phone call yesterday to arrive at 6:45 AM for an outpatient electro physiology procedure. We arrive on time and pull up to the front of the main hospital to a sign stating that the valet is closed even tho we were told to use the service. I drop my 84 y/o dad who walks with a cane at the door and drive back to the always-jam-packed parking lots, telling him Iu2019ll be back as soon as I can. After parking, I get to security and ask why the valet is closed and am told u201citu2019s open, they just always leave that sign thereu201d. So thereu2019s that. Get through security and past Roz from Monsters, Inc in the family waiting room who tells me to go ahead with no direction and then gives audible attitude when I approach the wrong door, and find my dad whou2019s now getting ready for his procedure. Once heu2019s settled weu2019re told your doctor is always late, itu2019s now about 7:10 am. Doctor finally arrives at 8:30 am after obviously keeping the staff and his patients waiting. Tells my dad heu2019s doing a different procedure than what he was told at the office appointment. When my dad mentions the original procedure he was told he was getting, doctor changes to that procedure but has booked the wrong OR so weu2019ll have to wait until 11 am for the appropriate OR to be available (maybe if heu2019d been on time, it would have been sooner?). I call for an update at 12 noon as Iu2019ve heard nothing and deal with an unpleasant and impatient person at the main switchboard when I try to get connected to where my dad was, explaining he is getting an outpatient electro physiology procedure done today and could she connect me to that department. She puts me on hold and comes back to tell me no one is answering in the EP lab. When I begin to explain heu2019s not in the lab, heu2019s prepped for surgery, she assumes Iu2019m too stupid to understand that EP stands for electro physiology and sounds it out for me as if Iu2019m confused. I disconnected at that point, partly because my husband who is far less patient than I am was loudly expressing his frustration about the whole ordeal and partly because I didnu2019t wish to continue trying to track down my dad with someone who clearly did not want to listen to what I was asking u2026 and I also didnu2019t want to get into an argument with this person because I was getting angry. So I did not waste any more time with someone who clearly hates both their job and the people her job it is to assist. Thankfully one of the nurses called me at that time u2014 12:15 pm (we arrived at 6:45 am) to let me know my dad still had not been taken for his procedure. He finally went at about 1 pm. Attention management team at St. Maryu2019s: many of your staff are clearly unhappy u2026 from the valet to security (who didnu2019t convey any hint of u201csorry about thatu201d re the valet) to the staff assisting family members possibly concerned over their loved onesu2019 procedures to the first contact people have with your facility - the switchboard operator. Then thereu2019s the chronically-late doctor that your nursing staff have to deal with u2026 what does that tell them? That they, and their time, are less important u2026 maybe this happens on the clerical side too and is why folks are unhappy? Just a thought. Not a good experience to say the least u2026 and weu2019re not finished yet u2026

★☆☆☆☆

Charnise Thomas

a month ago

Front Desk Staff at GYN Office LISA very RUDE, SARCASTIC and UNPROFESSIONAL! I called to inform the staff I would be 3 minutes late and confirmed I was speaking with the correct department. I was told to still come in because she knew the parking would take some time. Once I got upstairs Lisa barely heard me out and wanted to turn me away WITHOUT speaking to any colleague or staff. I asked to speak to her supervisor 3 times before she walked away and once she returned told me they will see me I just have to wait. I asked to speak to her supervisor again and she finally allowed me to see her. The supervisor was extremely polite, professional, understanding and most of all compassionate. Point of the story is there has got to be a better way to handle people when dealing with customer service. Lisa could definitely use some Role Playing / Training in Customer Service.