★☆☆☆☆

Beauty. Brains. Cars

3 months ago

I cannot recommend this establishment to others. The staff demonstrated a lack of professionalism, as I was informed that pain medication would be sent to the pharmacy for my fracture, but I never received it. During my follow-up appointment, I was notified that my insurance would need to be utilized again, as the visit was categorized as a separate appointment.

★★★★★

Justin Sears

a month ago

I have nothing but great things to say about this place and it's staff! Tallassee is blessed to have them here. Very polite professional people!

★☆☆☆☆

Sandi Schroyer

7 months ago

Went to Ivy Creek in July with an unidentified illness. Flu, Covid and Strep tests were negative. The NP looked at my throat and ears and just said The tests were negative That was it. She didnt have a stethoscope with her, so no listening for pneumonia. Never touched my throat to check for swollen glands. Just offered me some antibiotics and sent me on my way. I have a credit there from years ago, but was told that it is an insurance credit. So my insurance overpaid, and they are just holding the credit. It's only $10 so I guess they will keep it forever, because I will not be going back there, unless I need a band-aid and Walmart is closed.

★☆☆☆☆

Zac Weaver

8 months ago

I do not recommend this place. First of all, when I originally went in, it was about 11:18am, and I was asked to come back two hours later because u201cour service provider has to be somewhere at 12, so could you come back at 1?u201d I mustu2019ve looked visibly perturbed, but I agreed. IF YOUR ENTIRE BUSINESS DEPENDS ON ONE SPECIFIC SERVICE, MAYBE THERE SHOULD BE SOMEONE AT THE BUSINESS TO PROVIDE THAT SERVICE AT ALL TIMES, especially when it comes to medical issues.At around noon, my wife called me and told me she didnu2019t feel well and was leaving work so weu2019d go back together. We both went in around 2pm and were checked in, didnu2019t wait long, and were sent to triage. They swabbed my nose and throat and only swabbed my wifeu2019s nose. They asked if weu2019d like to be tested for Covid and the flu. We agreed to both, because youu2019d assume weu2019d like to know whatu2019s wrong with us, correct?We were moved into an exam room for about 10-15 min and when the doctor came in (she was accompanied by a student doctor as well) she informed me that I tested positive for Covid and my wife didnu2019t test positive. She assumed thatu2019s what my wife had since we were in the same household, yet I have had Covid before (back in 2021) yet my wife, living in the same household, never got Covid. The doctor prescribed us a ZPack each (as well as a cough syrup, an inhaler, baby aspirin, and Pepcid) to prevent bronchitis or pneumonia, nausea, etc and we started taking that immediately.A week later, my symptoms have stopped for the most part, yet my wife has only gotten more sick. My wife called them back to see if there was something else she could do since she was never actually diagnosed with anything and weu2019re not even sure if she was tested for anything besides Covid since I was diagnosed. They didnu2019t even swab her throat. My wife spoke to the receptionist and she relayed her symptoms, at which point the receptionist said my wife could come back in, but my wife argued that she shouldnu2019t have to pay another co-lay since she was never properly diagnosed, and was told that the doctor would be calling her back.Hours later we received a text that the doctor had called in a prescription of Doxycycline to our pharmacy. Had the doctor spoke to my wife (like the receptionist said she would) sheu2019d know my wifeu2019s symptoms and also know that Doxycycline makes my wife nautious and isnu2019t an option.This medical treatment facility is a joke. I will never go there again. Iu2019ve heard horror stories of the hospital in this town and would actually prefer it to this place. Iu2019ll be making a 20-30 min drive to another facility in Wetumpka or Montgomery in the case that I become ill because I will NEVER give another cent to this establishment. Iu2019m disgusted.

★★★★★

Kevin Adair

a year ago

I'm very thankful for Ivy Creek. They've always been over the top helpful, nice, courteous and friendly with me and my family. We have never had an issue with staff or physicians, they've been top notch, and to be honest, they have done FAR more than any doctors I've had in the past. Not one other doctor have I ever spoke with on a Sunday night about a potentially serious problem.....she talked me right through it and helped me through the night. For that, (and many other reasons), they will be my go-to for Healthcare.*people that write negative reviews generally only write negative reviews. Also, even if the issue was resolved, they rarely retract their complaint. Please be mindful of that when reading other reviews, not just here, but elsewhere too.