★★☆☆☆

sabrina bell

a month ago

I used to love the staff (the nurses/front desk people) but over the years I've started to really dislike the new hires that at times had attitude for no reason. The staff currently seems to be better now though. There's been so many changes to how everything operates now, like when it came to setting appointments and getting refills. It seems to get more and more difficult as time goes on. My biggest problem is trying to get them to pick up their phone. It's like they're allergic to answering their calls. I have such a hard time getting a hold of them now.nnI don't like going to this location, I much prefer their Cary location. I like their staff, they're so much nicer and I've not had any problems with them.

★☆☆☆☆

Muriel Molina

3 months ago

Very disappointing experience!nnI arrived 20 minutes early for my appointment, completed all the required paperwork, and then the receptionist asked me to call my insurance to confirm my coverage. I explained that the clinic was on my insuranceu2019s list of approved providers, but she insisted.nnTo avoid any issues, I stepped out for a few minutes to get confirmation from my insurance. When I returned, she told me that she had canceled my appointment without even notifying me and that I would have to come back in the afternoon! In the end, I wasted an hour in the waiting room for nothing, and she didnu2019t even apologize.nnA complete lack of professionalism and respect for patients. Very disappointed!

★☆☆☆☆

Ravi kinjarapu

a month ago

I donu2019t recommend Tricity Family Medicine. I went in for an annual checkup and received my lab reports, but they are charging extra just to explain the results- with no prior notice before the appointment. I have been the U.S. for 8 years, and this is the first time I have encountered a clinic asking for payment just to review routine lab work. I suggest choosing a different clinic.

★★★★★

Jennifer Guider

4 months ago

After several disappointing experiences at our local pediatricianu2019s office, I decided to take my teenage daughter to see Alexa Moore, FNP at Tricity Family Medicine. From the moment we walked in, Alexau2019s kindness, patience, and genuine care made all the difference. She truly listened to my daughter, addressing her questions and concerns with compassion and respect. Not only did she take the time to understand her needs, but she also created a thoughtful plan of care, ensuring my daughter felt heard and valued.nnAfter the visit, my daughter told me this was the first time she had ever felt truly understood and not dismissed by a medical provider. That moment alone was priceless. She even asked to transfer her care from her pediatrician to Tricity Family Medicineu2014a testament to how deeply supported she felt.nnI cannot express enough gratitude to Alexa for the dedication and empathy she showed my daughter. Teenagers, just like adults, deserve to be seen, heard, and treated with respect. Having a provider who acknowledges their thoughts and worries can be life-changing. Thank you, Alexa, and thank you to everyone at Tricity Family Medicineu2014you have earned our trust and gratitude for life.

★☆☆☆☆

Abuobida Sulieman

5 months ago

The office staff at this practice is unprofessional, rude, and dishonest. They hung up on me simply because I held them accountable for failing to send a referral to Raleigh Radiology for over a week. This is unacceptable and reflects poorly on the practice. Dr. Patel, if you value your patients, replace your staff immediately, or you risk losing them. My respect lies solely with you, but your team is tarnishing your reputation.