★★★★☆

Frank M

5 months ago

Everyone I interacted with was so kind and professional, although I waited almost 8 hours and they seemed to be running short of basic supplies. As a trans patient, Iu2019ve been really impressed with the culture of respect and quality of care across the UMass system. However, some very, very sick people waited nearly as long as I did, and itu2019s clear this ER badly needs more staff and resources following the closure of Nashoba hospital. I hope the hospital administration can step up to better support their exceptional team.

★☆☆☆☆

Denise Zeitler

a month ago

UMass Leominster Emergency department- This morning, I experienced some horrible chest discomfort and upon checking my blood pressure I found it to be 213/100. My husband drove me to UMass Emergency, which is conveniently located just three blocks away. We arrived shortly before 7 AM and checked in. At that time, there were only three other individuals in the waiting area, which gave us some assurance that I would be seen promptly, especially considering my chest pains. However, this was not the case at all. We waited until 10 AM, by which point the waiting room was filled with people. Finally, at noon, I approached the admissions desk to inquire about when I could expect to be seen, as I was still experiencing extreme discomfort. The gentleman informed me that there was no way of knowing. I asked him to please inquire, and he responded, and I quote, Honey, that's not how the emergency department operates. You'll just have to wait until you're called Thiswas the same guy that took my information, so he knew i was having chest pain. My husband, who is known for his patience, was livid as was I and this likely contributed to my elevated pressure. I was finally taken back to a room at 6:06 PM and my blood pressure was taken. I asked what it was reading and was simply told it was normal and the nurse left the room. I sat in this bed for 45 minutes and my foot started to hurt. Within minutes i was in excruciating pain and called for a nurse. I needed to do this 3 times to get someone to noticed i was in unbearable pain. The nurse that helped was very kind and supportive, but when this evil women doctor came in she was extremly dismissive. Grabbed my foot so hard i needed to pull it away. I was in so much pain and very confussed at this point why my foot was in pain and I so suddenly. When i inquired the dr dismissed me again even though it was very obvious I was concerned and crying, but she just walked out of the room. The nurse told me she ordered tylenol and tried to hand me the pills and water, but i was shaking so badly I spilled it all over the bed. The nurse helped clean it up and she left to go speak to the doctor. When she returned she advised she asked the dr for something stronger and it was approved. I was finally out of pain, thanks to this caring nurse. As of now, it is 8:43 PM, and I am still seated in a room, having not yet spoken to a doctor. The nurse has come in on several occasions to assure me that someone will see me, but no one has. This is a place where people come seeking assistance. When after spending 13 hours, i called for the nurse to have the doctor come speak to me. Again, waitew anotheg hour and called for the nurse yet afain. Finally this women dr comes into my room and tells me they found nothing wrong, what? She had the nerve to say its not her job to find the underlying issues and to follow up with my PC tomorrow. At that point I had voiced my concerns and she left. The nurse came in with dischage papers and all it stated was that she tried to explain that it was due to a procedure I had 35 years ago but I wanted to go home, WHAT? I have spent 13 hours here today without a clue why my blood pressure was high, chest pains all day, and my why my foot was hurting. This place should be shut down. This doctor should NOT be allowed to practice and when i left the same elderly people were still sitting in the waiting room. Please go somewhere else, I obviously didn't read all the reviews below regarding this place. They wouldn't know if someone was in grave danger or needing emergency care immediately since they're that incompetent.

★☆☆☆☆

Wendy Nolan

4 months ago

I do understand how hospital ER's code patients for priority. BUT when you go to walk in clinic & they say it's an infected surgical site. You need to go to where it was done. Been here since 430pm. I'm watching people go back to a rm before me who came in hours after I did. I ask when I might be seen. I'm lectured on priority of patients. But I'll request blood work now for you(5hrs later) since you're not a priority expect to be here most of the night. NOT COOL.... NO COMPASSION!!! ud83dude1e Finally seen @ 1230am infected surgical site treated. Waiting for discharge paperwork 2:00am. NO REASON FOR THE HOURS DELAY!!!!! ud83dude1eud83dude1eud83dude1e

★☆☆☆☆

Stephanie Mizula

8 months ago

Waited in the waiting room for six hours (which i expected based on these reviews). When I was called in to be seen, I was hopeful to be helped and moved along with tests and results. At first, I was. I got medicine first thing too.After my initial round of tests, I was left alone til around 10pm just waiting for the next test ...next communication or check in. But no one checked in on me. When I called the button to see if I could get more pillows and blankets if I was going to wait longer they said I was ready for my next test.I got back from my CAT scan at 11pm and asked when I should expect results and one of the nurses in the lobby mentioned I should hear something on an hour and a half.It came up to around 230am and I called the nurse by hitting the button (otherwise, no one checks on me). I asked if anyone would be able to share result with me and asking if they need anymore tests from me. She was frantically trying to hook me back up to my heart rate and blood pressure (because no one did after my tests over seven hours ago) and continued to share that they are short staffed and they weren't able to. I looked up at the clock and the nurse said are you having trouble seeing the time in the most patronizing way possible. No, I'm checking the time to see if that excuse you just gave me is still valid after how long I've been here. I've been in this room for 8 hours and not a single person connected with me around wait times, results, or checking in to see how I am, or what I can anticipate next. Nothing. Not a single thing. Not even bringing me my extra pillow. Or a glass of water.When the doctor came in around 6am he mentioned he lost my CT results and that's why it took so long. Why did he wait so long to tell me that?When the nurse came in to give me my discharge paperwork, she asked if I had any questions and I said I forgot to ask the doctor about x and she said the doctor told me you refused more testing on x, do you no longer wish to refuse testing? I looked right at her and said excuse me!? I never said that. I would never refuse a test if it was a matter of figuring out my health.I am so turned off my experience here. I would never feel comfortable coming back. I was there a total of 18 hours. All they need is someone to facilitate respectful communication better and I would have been okay.

★☆☆☆☆

martin meigs

5 months ago

This is what they give you after you leave your valuables with the rent a cop when you visit a patient,a repair ticket,no bullshit