★☆☆☆☆

Marc Lemire

2 months ago

I'm with everyone else. Four months post ER visit, I get a collections letter out of nowhere. I call WakeMed - they say zero balance. They suggest calling Wake Emergency Physicians billing. I call them and they said they sent out FOUR billing statements to me - I never received any them. I tried to tell them there's a problem with their system that needs attention but the agent wasn't having that. All the other bills from the ER visit were promptly paid - because I actually got them. Very disappointing. After reading the reviews, these Emergency Physicians just don't care because these bad reviews go back a long time.

★☆☆☆☆

Nautica M

a month ago

Went to the emergency room 4 years ago and paid the bill in full. Received a letter saying my account was going to collections 2 years after my original visit to the emergency room. I called wake med they said there was no bill.

★☆☆☆☆

lele

4 months ago

Sent a bill a YEAR later, extremely rude customer service. If you can avoid WakeMed as a whole, I highly suggest!

★☆☆☆☆

Bryan Bradley

2 years ago

Same story as others, no bills received, but sent straight to collections. I have called twice and received a cold reception both times. I was told that in 2 weeks I can call back and they'll give me their decision. I already paid what I owed and all I was asking for was an explanation!nnI have filed complaints against them with WakeMed and the NC medical board and I recommend others file complaints as well. Hopefully someone will eventually listen and hold them legally responsible for their careless billing practices. No one deserves to be tossed to collections without having the chance to pay their debts, especially after a visit to the ER.

★☆☆☆☆

Jeremiah Brownridge

3 years ago

Ridiculously unprofessional communication. I incurred a charge in December 2019, yet I did not know of its existence until this week. Neither this company nor the collection agency informed me I had it. This company claimed they sent me seven letters from January 2020 to July 2020. I received nothing from these people. I know this because, between those months, everyone was at home! There is no way I would miss these supposed letters when I had nothing else to do but be at home. Also, even if these letters were sent, the billing must've missed that fact that the postal service was backed up. Mail was getting lost and some not even delivered. It's ridiculous that this company ONLY communicates through letters. Do you all realize phone calls/voice messages can be documented as well? This is 2022, if someone owes money, use all means of communication to reach them.nnThe woman who I talked to was unprofessional and tried to talk down to me like I was stupid. She was absolutely no help to me. I don't blame any of the doctors for this, but they need a new billing service who have actually arrived to the 21st century, where everyone has a phone. I want it to be known I'm not complaining that I had an amount owed, I'm angry because this amount was never communicated with me until I found it as a collection on my credit reports. All of this could have been solved with a simple phone call/voice message, neither of which did I receive during that entire time. This entire experience has felt malicious, like the people here only want to ruin your credit rather than actually help you in the long run. If this LLC is using another to do their billing, they need to find someone else or do themselves. The billing service is giving your practice and your doctors a bad image.