★☆☆☆☆

Amber Johnston

4 years ago

I rarely write reviews but I have to warn people. I have been a telepsychiatry patient here for a handful of months now, but definitely less than a year. Within this time frame I have had multiple issues with the front desk staff and the billing department. There seems to be absolutely no communication or organization in this office at all.nnThe first issue I came across was a problem with my prescription. I went to the pharmacy to pick it up and they said they did not have a prescription for me. I called the office multiple times for a few days in a row because they said they would take care of it, but I still didn't have my medication. I called and called but ran out of my medication for FIVE DAYS before my next appointment. I literally ran out of my medication and they didn't tell my provider there was even a problem or that I called about my prescription. My provider, Ryan, ended up giving me a way to contact her directly after that in case it happened again. She's one of the only reasons I continued to deal with the office.nnThey also filed my insurance wrong which led to me being overcharged for a visit. Gustavo, the office manager, was able to have billing fix it after a week or so with me calling him to check in on it multiple times. Gustavo told me I had a $50-$60 CREDIT on my account because I overpaid when billing messed up. Meaning they should use that credit to pay for my appointments. Well they didn't, of course. I've had two appointments since that incident and they were trying to charge me for the first one, but I mentioned the credit and they didn't charge my card. However, just this past week on December 8th they charged my credit card for the most recent appointment I had. The price I pay for each appointment is $8 and some change mind you. The credit should allow me multiple appointments and was, again, one of the only reasons I kept dealing with the office.nnOverall this place does not have any communication or anything and it is really starting to feel like they want to scam patients out of money. They don't want to do their jobs well, they just want to get paid and ignore the rest. I will be ending my appointments with this office and I really wish I didn't have to because Ryan Callahan, my provider, has been nothing but wonderful and helpful.

★☆☆☆☆

Abigail Ruple

a year ago

DO NOT DO BUSINESS WITH THIS OFFICE. Charging me for appointments that never took place, phone lines are always u201cout of service.u201d They have changed their name multiple times and they keep going in and out of business. Truly the worst DR experience of my life. Do not give your credit card/insurance info to these people.

★☆☆☆☆

Frankiie newman

3 years ago

The worst doctors office Iu2019ve ever been to. They donu2019t get back to you. They hung up on me a few times. My prescription is never right. Every month is an issue. They charged me for my appointment and I waited on telehealth and nobody showed up. I called them and they left me on hold and then never got back to me. They are a mess and they shouldnu2019t be in charged of handling anyoneu2019s mental health being this unorganized. Seriously it is not okay and someone needs to hire professionals. Words canu2019t describe how upset this place has made me.

★☆☆☆☆

Savannah Chandler

3 years ago

Worse experience ever! Everything is an issue in this office and everyone is very unprofessional. I struggle monthly to get my husbands medicine ordered on time. I basically have to do their job for them or it wonu2019t get ordered like last month they let the time lapse for him and he was late to receive a very important injection. If they had an option for 0 stars thatu2019s what I would rate this office! Poor excuse of a doctors office especially for the psychiatric field.

★☆☆☆☆

William Gago

5 years ago

I made a follow up appointment and when the time came I was told it was moved to Friday. The woman I spoke to said she sent me an email, called and left me a voicemail which I did not get. I told her itu2019s about my medicine the doctor prescribed that itu2019s not working and asked if I could just speak with her over the phone for a few mins. She said yes let me get a ahold of her and have her call you right back. I waited an hour and still did not receive a call. I recommend going to someone else who takes your health more seriously.